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EXHIBIT 5 <br /> CITY PUBLIC WORKS DEPARTMENT SERVICE LEVEL AGREEMENT <br /> FOR THE PROJECT INSTALLED IN THE PROPERTY OR EXPANDED PROPERTY <br /> (a) Each Party agrees to take all necessary precautions to avoid damaging the other Party's <br /> fiber facilities, and those of third parties, and to protect such fiber facilities in the same manner as <br /> such Party protects its own facilities. <br /> (b) Any damage to the Property caused by SLDF or SLDF-affiliated third parties that results in a <br /> loss of service shall be repaired by SLDF, at SLDF's sole cost, within a reasonable time <br /> period. Provided that nothing contained herein shall be deemed to release or limit claims that SLDF <br /> may have against any third party arising from or related to such damage to facilities. <br /> (c) Any damage to the Property, including conduit or other City infrastructure, by third parties <br /> unaffiliated with either Party shall be promptly repaired by the City. <br /> (d) If SLDF or SLDF-affiliated third party damages City Fibers and related facilities or facilities <br /> owned by third parties within the Property, SLDF shall immediately notify City and, if the damaged <br /> facility is owned or leased by a third party, take reasonable efforts to notify the owner of the <br /> damaged facility. If required by City, SLDF shall effect repairs to the damaged facilities within a <br /> reasonable time period based on the nature of the damage conditions at the site. <br /> (e) In the event of damages described herein, City may elect to hire a third party contractor <br /> to effect repairs to any damaged facility within the Project if, , SLDF notifies the City that it <br /> will not or cannot effect repairs within a reasonable time period and, present an invoice to <br /> SLDF for all Costs directly incurred for repairs to the damaged facilities, including, <br /> but not limited to, staff time costs, traffic control, police services, notification of third parties, <br /> and consultant and contractor costs. <br /> (0 For the purposes of these requirements, a "reasonable time period" shall mean that SL Dark <br /> Fiber must mobilize personnel to respond to the repair site within four (4) hours after the time of <br /> becoming aware of an event requiring Emergency Unscheduled Maintenance of Services and work <br /> diligently and continuously until any outage is resolved with restoration of service. This provision <br /> shall not be applied if SL Dark Fiber notifies the City of a Force Majeure event.(g) Within thirty <br /> (30) days of the First Amendments execution date, SLDF shall provide to City for its review and <br /> approval a Protocol Document and Escalation Matrix, outlining procedures to be followed in the <br /> event of service loss. <br /> 17 First Amendment to SL Dark Fiber License Agreement <br />