Agmt 2015 eLock Technologies LLC

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• 24-hour web and telephone sales and distribution of ACCESS DEVICEs and add value codes to USERs. • 24-hour web and telephone ACCESS DEVICE activation. • Web-based FAQs and other instructional information. Note:OWNER may elect to act as a vendor of ACCESS DEVICEs.OWNER understands and agrees that ACCESS DEVICEs it may choose to sell shall not be different from those sold by other vendors,that such ACCESS DEVICES are subject to the universal BikeLinkTM USER Agreement,that they may be used at any BikeLinkTM facility,and that USER information associated with all BikeLinkTM ACCESS DEVICEs must be stored in the BikeLinkT"database and available to all BikeLinkTM facility owners. 5.3. USER AGREEMENT ELOCK shall maintain and periodically update USER Agreement,also known as the"BikeLinkT'System Cardholder and User Agreement."ELOCK shall inform OWNERs and USERs of changes to USER Agreement in accordance with notification obligations defined in USER Agreement.ELOCK shall maintain USER Agreement link at www.bikelink.org, and take reasonable measures to ensure USERs are informed of USER Agreement before using the BikeLinkTM system. 5.4. REMOTE USER SUPPORT Upon receiving a query or problem report from a USER,ELOCK shall reply promptly with accurate information to all reasonable inquiries.Upon receiving a technical assistance request from a USER,ELOCK shall create an online problem report,and provide troubleshooting and telephone or email-based problem resolution during normal business hours.ELOCK shall maintain the following additional remote USER support benefits and services: • 24-hour telephone support for USERs to report problems,request a free taxi ride,or to request single use access device in cases where USER has lost his or her ACCESS DEVICE. • Reimbursement of taxi ride costs from BikeLinkTM facility up to$20 in case USER is unable to retrieve bicycle due to an equipment malfunction. • One-time use cards and ID-verification for lost cards and similar situations. 5.5. USER DATABASE MAINTENANCE ELOCK shall maintain a web-based database of USER information and provide OWNER with access to information stored on this database.ELOCK shall maintain an up-to-date off-site database backup. 5.6. RENTAL TRANSACTION DATA ELOCK shall maintain rental transaction data that has been uploaded to the BikeLinkTM web-based database.ELOCK shall maintain an up-to-date off-site rental transaction data backup.ELOCK shall provide online rental transaction data plotting and data download tools. 5.7. SIGNAGE ELOCK shall install one sign at each location approximately 18"x 24"in size displaying the BikeLinkTM logo and information about the BikeLinkTM system.Additional signs may be requested by OWNER for an additional fee. 6. ONGOING SERVICES COVERED BY USER FEES 6.1. ID CHECK AT GROUP-ACCESS FACILITIES. Use of group-access facilities requires an additional vetting step for USERs, referred to as the"ID Check."This ID Check may be performed by ELOCK and may include making a photographic record of a USER's face and current photo ID such as a driver license upon their first use of the group-access facility.ELOCK shall not be obligated to ensure legibility of this photograph. ELOCK may,at its sole discretion,change the requirements and procedures for the ID Check.Once an ID Check has been performed successfully,a unique Access Code is generated for the USER's access device,and automatically loaded onto it by the group-access facility's CONTROLLER.The nominal fee for this Access Code shall deducted from the balance on the USER's access device and retained by ELOCK. 6.2. ON-SITE USER ASSISTANCE In the event a USER requests on-site assistance in lieu of remote assistance to resolve a problem caused by an ACCESS DEVICE or equipment malfunction, ELOCK reserves the right to charge a reasonable fee directly to the USER for this service. 7. ONGOING SERVICES COVERED BY ANNUAL SOFTWARE LICENSE FEE 7.1. SOFTWARE MAINTENANCE FOR SYSTEM INTEROPERABILITY To maintain interoperability for BikeLinkTM users throughout the BikeLinkTM network of facilities,as well as compatibility with evolving changes in USER Access Device technologies,technology security standards,communications networks technologies,and point of sale technologies, ELOCK shall release ongoing Software improvements including: • Software upgrades • Security patches