Agmt 2015 eLock Technologies LLC

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• Ongoing web-based software maintenance 7.2. ON-CALL NETWORK AND WEB APPLICATION TECHNICIANS ELOCK shall provide specialized technical support services as required to troubleshoot and resolve technical issues that may arise. 7.3. FACILITY OWNER WEB Page FLOCK shall provide password-protected OWNER's web page customized for OWNER's locations with up-to-date location information,ability to search USER database,ability to generate access codes,geo- coded cardholder location mapping,outreach materials,promotional program tools,access to rental transaction data,and equipment documentation.ELOCK shall provide training to OWNER on use of system at time of initial installation. 7.4. LIMITATIONS ON USER DATABASE ACCESS BY OWN ER.To help ensure the USER information privacy,OWNER access to database may be limited to individual queries,USERs in vicinity of OWNER's facilities,and/or USERs who have previously accessed OWNER's facilities. 7.5. USER SUPPORT REPORTING Problem reports prepared by ELOCK shall be available for review by OWNER upon request on a case-by-case basis. USER queries and associated responses prepared by ELOCK shall be available for review by OWNER upon request on a case-by-case basis. 7.6. SERVICE RECORDS Service records for any service performed by ELOCK shall be maintained by ELOCK.Service records shall be available for review by OWNER upon request,on a case-by-case basis. 7.7. EXCLUSIONS a) Testing,troubleshooting, upgrade,repair,or other services which require an on-site field technician; b) Hardware upgrades; c) Out-of-Warranty service or replacement for malfunctioning parts; d) Repairs needed due to damage caused by conditions beyond ELOCK's control including but not limited to flooding, earthquakes,or other acts of God. 7.8. PAYMENT Any software license renewal fees agreed to in the original purchase contract are payable annually upon the date of OWNER acceptance of product installation.If payment is not received within 60 days of the annual renewal date, services described in section 8 may be suspended.