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<br /> <br />67 SECTION 3: RESPONSE REQUIREMENTS | 2014_0122 <br /> <br />D RESPONSE REQUIREMENTS: CUSTOMER SUPPORT AND MASTER AGREEMENT <br />MANAGEMENT <br />M <br />= <br />MANDATORY <br />MEETS <br />UNDERSTAND <br />& WILL <br />COMPLY? <br />TELEPHONE #: <br />EMAIL ADDRESS: <br /> <br />7 <br />COMMERCIAL OFF THE SHELF AND OPERATING SYSTEM SOFTWARE. Upon request the Software License <br />Agreement is to be presented to the ordering agency at the time of quote. Provide updated releases of licenses <br />originally purchased through the entire contract term if applicable. Provide details regarding operating system and <br />maintenance updates on products sold and detail process to communicate updates to users. <br />M <br />YES NO <br />8 <br /> <br />WEBSITE. Describe commitment to maintaining a website in adherence to the items provided below.Contract <br />Vendors shall develop and maintain a URL to a web site specific to the awarded Master Agreement that MAY <br />provide: <br /> Copy of Solicitation & Response <br /> Signed Master Agreement <br /> Signed Participating Addendums <br /> Designated Baseline price list (MSRP, List, Education) <br /> Product and Service Schedule (PSS) <br /> Product specifications, pricing, and configuration aids for the major product categories proposed that can be <br />used to obtain an on-line quote, <br /> Online ordering capability with the ability to remember multiple ship to locations if applicable to product <br /> Service options, service agreements <br /> Contact information for order placement, service concerns (warranty and maintenance), problem reporting, <br />and billing concerns <br /> Sales representatives for participating entities <br /> Purchase order tracking <br /> Links to environmental certification, including but not limited to take-back/recycling programs, EPEAT, Energy <br />Star, etc. <br /> Information on accessibility and accessible products <br /> <br />If elements of the website require a secure log-in, Responder to provide listing of item that would require a secure <br />sign-in option e.g. reprinting of invoices, or purchase order tracking. <br /> <br />THE REQUESTED WCAG VPAT APPLIES TO THE RESPONDER’S WEBSITE TO BE OFFERED UNDER THE <br />CONTRACT. Responder to provide completed VPAT forms found in the FORMS section of the RFP. <br /> <br />The Master Agreement website shall offer twenty-four (24) hours per day, seven (7) days per week availability, except <br />for regularly scheduled maintenance times. The website must be separate from the Contract Vendor’s commercially <br />available (i.e., public) on-line catalog and ordering systems. No other items or pricing may be shown on the website <br />without written approval from the Lead State <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />M <br />YES NO