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EXHIBIT C (cont.) <br />PARATRANSIT PROGRAM <br />PERFORMANCE MEASURES <br />Alameda CTC Agreement No. A16-0064 <br />Performance Measure <br />Performance Metric and <br />Standard <br />Evaluation <br />Horizon <br />and Method <br />Corrective Action <br />Potential <br />Improvements to <br />Correct <br />Deficient <br />Service Operations and <br />Track number of individuals <br />Annually via <br />N/A; Report on <br />N/A <br />Provisions <br />served by program. <br />Compliance <br />ridership or service <br />Number of people served or <br />- Service types such as ADA <br />Report and <br />data. <br />trips provided <br />mandated paratransit, door- <br />Program <br />to -door service, taxi <br />Plan Review <br />programs, accessible van <br />service, shuttle service, group <br />trips, travel training, meal <br />delivery <br />Cost Effectiveness <br />Maintain cost per trip or per <br />Annually via <br />Any agency with <br />Develop <br />Cost per Trip or <br />passengers <br />Compliance <br />significant increase <br />corrective actions <br />Cost per Passenger <br />- Service types such as ADA <br />Report and <br />in costs must <br />mandated paratransit, door- <br />Program <br />provide an <br />Total Measure B/BB program <br />to -door service, taxi <br />Plan Review <br />explanation <br />cost per one-way passenger <br />programs, accessible van <br />trip divided by total trips or <br />service, shuttle service, group <br />total passengers during period. <br />trips <br />Note: The Paratransit Program Implementation Guidelines contains additional listing of performance measures by program type. <br />Page 16 of 16 <br />