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21Tech Response: San Leandro’s Information Technology Addendum to RFQ for Accela Development Services Page 8 of 28 WE HAVE A LOCAL PRESENCE 21Techhas successfully implemented at least fifteen software systems within the Bay Areaover the last ten years. With this experience comes an understanding of cross-departmental integrations, custom development, data migration, local municipality business and municipal rules and regulations. We have built a strong track record by understanding the importance of partnering with city departments. Projects require a strong partnership that is built, executed and relied upon throughout the implementation cycle. With 21 Tech’s management so close in proximity, we are invested in the success of the Bay Area community. Should an issue ever arise, it is nice to know you can always sit down and have a face to face with your 21Tech partners. 21Tech’s Accela local experiences include: City of San Francisco Department of Building Inspections, AA ACA AGIS Implementation City of San Francisco Department of Building Inspections, EDMS/ Accela Integration Project City of San Francisco Planning, AA ACA AGIS Implementation City of San Francisco Planning, EDMS, Accela Integration Project City of Oakland, Accela Reports Integration Project Accela Headquarters – assist with development work We feel confident in our Accela team’s ability to develop solutions that will meet the needs of the San Leandro’s Information Technology department. WE UNDERSTAND GOVERNMENT A municipal government has requirements and unique issues that differ from the private sector. 21Tech acknowledges this and has experience where private sector services companies may underestimate the differences. In our many years of working with municipalities we understand how to work with Subject Matter Experts from other departments to coordinate access to backend proprietary systems. It is our belief that success is in the details, and that with our municipal experience we have those details well in hand. 21Tech specializes in government services. Our three major verticals are Land Management, Asset Management, and Taxation – all of which are in government. We understand the nuances of working with government departments, and the level of involvement needed. OUR FLEXIBLE APPROACH We like to approach solutions holistically – looking at the best options for the customer, not just for this solution, but possibly creating an environment or building blocks for applications that can be added to or interacted with years from now. This is why we offer the “health assessment” to our partners so you can move forward with the confidence and assurance that all your needs are being addressed not just the ones on the surface. 248