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21Tech Response: <br />San Leandro’s Information Technology Addendum to RFQ for Accela Development Services Page 9 of 28 <br />ABOUT 21TECH <br />Established in 1996, 21Tech brings more than 18 years of experience as a systems integrator <br />implementing Commercial Off the Shelf (COTS) software packages like Accela. Our experience also <br />includes software application development, business intelligence and data warehouse <br />implementations, customer relationship management (CRM), enterprise asset management (EAM), <br />telecommunications, workflow and project management. <br />Our extensive industry experience includes working with public sector clients such as the City and <br />County of San Francisco, the State of California, the cities of Indianapolis, Chicago, Portland,and Las <br />Vegas. Our experience with the private sector includes companies such as AT&T, Accela, Avaya, <br />Infor, Microsoft, Oracle, Unisys, IBM Global Services, Franklin Templeton, Thompson Reuters, and <br />Charles Schwab. <br />Municipalities and state agencies create a substantial percentage of our business because 21Tech <br />adeptly addresses unique challenges in providing COTS implementations, strategy services, and <br />general IT professional services. Regardless of the project, our goal is simple: the end result is easy <br />to use, easy to expand and efficient for our client. We pride ourselves in our accessibility to our <br />clients, and our ability to gain and maintain their trust. We truly understand that all projects have <br />challenges. How we deal with such challenges and work with our clients to a successful resolution <br />sets us apart from our competitors. <br />21Tech has developed a close working relationship with Accela starting in 2006. We are a Certified <br />Accela Reseller and Implementation Partner. We have worked on several projects with them over <br />these past eight years, and have developed a deep understanding of the many Accela Automation <br />modules. <br />Our project experience includes implementations of the following: <br />Program/Project Management <br />Permitting Solutions <br />Land Management Applications <br />Asset Management Solutions <br />Taxation and Revenue Solutions <br />Data Warehouse and Dashboarding <br />Business Licensing <br />Vendor Management <br />GIS Services and Solutions <br />Workflow Management System <br />Customer Service and CRM Applications <br />Web Services <br />Data Conversion <br />Infrastructure and Facility Services <br />Custom Application Development <br />SharePoint/AD <br />Enterprise Content Management <br />System Conversion/ Upgrade <br />Accela Permitting, Licensing, Building and Planning Expertise <br />21Tech provides business analysis, data migration, reporting, configuration and interface services <br />for the Accela permitting and licensing software solutions to support Building, Planning and other <br />city and state departments. The needs of the client involve complex legislature, business rules and <br />parallel path workflow regarding planning and zoning, obtaining building permits, processing and <br />recording building inspections, as well as recording complaints and property liens. These software <br />249