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21Tech Response: <br />San Leandro’s Information Technology Addendum to RFQ for Accela Development Services Page 12 of 28 <br />MICHAEL YOUNG, Sr. Technical Manager <br />21Tech Team:Business <br />Analysis Config.Scripting Reporting GIS <br />Technical <br />Architecture <br />Data <br />Migrations <br />Gov. <br />Sector Training <br />Michael Young  <br />Michael Young is a member of 21Tech’s professional services team, and has over 17 years of <br />experience in the information technology field. In addition tomanaging several IT organizations, he <br />has very extensive knowledge in Accela. Mr. Young has spent the last 10 years as a public sector <br />consultant focused on Accela implementation for city, county, and state governments. Michael is <br />the Senior Technical Manager for 21 Tech’s Accela team. Prior to joining 21tech Mr. Young was <br />Systems Manager managing an Accela team for a major metropolitan city. Michael has presented <br />at the Accela national conference for the last 6 years. Most recently co-teaching a batch scripting <br />class at the 2015 Accela Engage Conference. He has a wide range of experience in Accela <br />implementation including, AA, ACA, AMO and AGIS. He has also earned his Six Sigma yellow belt <br />developing a Six Sigma Accela Upgrade Process. He is also a .net developer and has developed <br />several interfaces for various Accela integrations components. <br />Recent projects include: <br />Mr. Young provided the Department of Planning with technical consulting services pertaining <br />to the selection, implementation and integration of an Accela EDMS solution and document <br />management suite for a combined City/County on the West Coast. Responsible for <br />documenting business processes, advising clients and colleagues about software best practices, <br />and developing a decision matrix for product selection. Mr. Young assured the integration could <br />be completed with Automation, Citizen Access, and AccelaGIS. He identified and addressed <br />budgeting and contract issues with selected products, provided an interface template for <br />integration with Automation and facilitated user acceptance testing and training on product <br />selection. <br />Mr. Young provided a large city county government with technical consulting services for the <br />implementation ofAccela Master Script 3.0 upgrade. The custom nature of the specific agency’s <br />integration required a great deal of knowledge of Accela scripting. Mr. Young was able to <br />customize and integrate a complete solution that allowed for seamless integration and <br />operation. He was also able to develop, implement and integrated VSN server solution to allow <br />for a complete versioning system for the entire agency. <br />Mr. Young managed an integration for a major metropolitan city’s development effort when <br />the sewer system was sold to a private company. He led an Acceladevelopment team to divide <br />a previously integrated Accela system into multiple modules. During this project he was able <br />to successfully architect and develop a solution that had been previously thought of as <br />impossible before. The solution allowed the individual modules to use Multiple EDMS Solution <br />252