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21Tech Response: <br />San Leandro’s Information Technology Addendum to RFQ for Accela Development Services Page 13 of 28 <br />based on record types. The documents could be stored in one or many locations. This <br />innovative new type of interface allowed these agencies the ability to share resources while <br />maintaining their separate status. <br />Mr. Young managed a team to evaluate and develop a new and improved way to deploy <br />upgrades to the Accela System. This process allowed for Six Sigma processes to be incorporated <br />to the Accela upgrade process. The newly developed upgrade process provided the agency with <br />a significantly more efficient process, less down time, and less overall cost for the agency during <br />and after the upgrade. <br />Mr. Young was project manager during the Implementation of Accela Licensing into a <br />city/county government agency. He was responsible for collecting user requirements, <br />developing project work plans, developing and monitoring project schedules, assessing and <br />mitigating risks,procuring resources, managing project teams, developing performance metrics <br />for project milestones, developing reports, reporting on project progress, and documenting <br />lessons learned. He also provided technical training and mentoring to staff. <br />Mr. Young was the chief technical resource for the Accela Implementation for a city/county IT <br />Department responsible for maintaining and providing all Accela services to its client. Mr. <br />Young served as the subject matter expert on a long term engagement providing a variety of <br />services. His responsibilities included extensive configuration of; Automation, Citizens Access, <br />Mobile Office, App Development, Interface development, Script writing (EMSE, Batch, and <br />Master), Expression development, developing best practices, report development, GIS updates. <br />The agency also required the development of an integrated change control system to keep track <br />of all changes in Accela. Mr. Young was also responsible for customer service of the agency’s <br />clients maintaining a perfect record and maintaining and exceeding every SLA. <br />Mr. Young attended Purdue University where he majored in Computer Information Technology <br />and Minored in Organizational Leadership. Mr. Young also has several certifications in the IT <br />field including; FileNet Administration, Microsoft Certified SharePoint Developer, Altiris/Wise <br />Repackaging, Organizational Leadership, and A+ Certifications. <br />253