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21Tech Response: <br />San Leandro’s Information Technology RFQ for Accela Development Services Page 24 of 34 <br />#TASK NAME REQUIREMENT TYPE EX.RESPONSE <br />(HRS) <br />LOW <br />(HRS) <br />HIGH <br />23.License numbers can’t be <br />changed <br />Auto populates license numbers for <br />architects, engineering, contractors and <br />program will not let you correct the <br />number or unattached the professional <br />from the record <br />Bug Fix Yes We will conduct an optimization analysis to <br />see when/ where performance bottlenecks are <br />occurring. While some things are out of your <br />control being Accela-hosted, there are <br />strategies that can be pursued to make intake, <br />record display, scripting, reporting, etc. more <br />efficient. The solution is cloud hosted and <br />there might not be anything we can do but <br />sometimes if you tell Accela where the issue is <br />they can resolve it. <br />5 8 <br />24.Running reports errors reports most of the time you get an <br />error message <br />Bug Fix Yes Would like to see examples of this issue. Is the <br />issue with the transactional and/ or reference <br />licensed professionals? In regard to not being <br />able to disassociate the professional from the <br />record, you might want to look at FID 8446 <br />(Disable Licensed Professionals Delete). <br />8 10 <br />TOTAL HOURS 300 466 <br />306