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21Tech Response: <br />San Leandro’s Information Technology RFQ for Accela Development Services Page 23 of 34 <br />#TASK NAME REQUIREMENT TYPE EX.RESPONSE <br />(HRS) <br />LOW <br />(HRS) <br />HIGH <br />20.Receipt error Payment receipt number different <br />when than report, example record <br />payment receipt #73509 is #73510 <br />when report is ran <br />Bug Fix Yes Please send over examples. Without knowing <br />the details here, we would start by looking at <br />the InspectionScheduleBefore (ISB) scripting, <br />as well as the association of inspection types <br />to inspection calendars, and the configuration <br />of the calendars (inspection, blackout, and <br />agency holiday) This could also be a FID <br />related issue. <br />8 16 <br />21. Inspection scheduling Accela will not schedule an inspection <br />afterhours (such as a weekend). <br />Bug Fix Yes It sounds like this could be an error with the <br />report logic where the receipt number is <br />incrementing by 1. We can also verify that the <br />sequence numbers are correct in the Accela <br />database. It will take more time if it is a <br />Database related issue. <br />4 8 <br />22.Website slow program runs very slow one day and <br />the next runs fine <br />Bug Fix Yes Your inspection calendars have inspection <br />events and blackout events, and also leverage <br />the agency holiday calendar. If you are trying <br />to schedule inspections on a weeknight, <br />weekend, nonworking day, etc., you can utilize <br />the Supervisor Maintenance functionality <br />within AA Calendar to set who can override <br />the calendars / inspection availability so that <br />these inspections can still be scheduled. <br />21Tech gave a presentation at this year's <br />Accela Engage conference on inspection <br />scheduling and calendaring, so we are very <br />familiar with configuring these pieces. If the <br />issue is not a blackout calendar it might also <br />be FID related. <br />4 8 <br />305