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15 Patient Information – all patients must complete a HIPAA-compliant Patient Information Form that records the patients name and contact information. Patients’ screening information will be recorded in HIPAA-compliant digital form in our patient management system. The system records all relevant expiration dates and alerts staff and patients when renewal is required. Returning patients will be able to access our products and services by presenting only valid identification, so long as all patient information and recommendations are up-to-date. Upon successful completion of the screening process patients will be “buzzed” into the sales area through an electronically controlled door lock. 2.A.i.3 Private Consultations DSWC will offer private consultations to patients needing assistance in selecting the appropriate medicine for their ailments or for those simply seeking information. To assure that we can service the community as a whole, consultations will be limited to 30-minute windows, and bookings can be made in advance online or over the phone. Walk-in consultations will be subject to availability. The trained counselor will listen to the patient describe their ailments, symptoms, and personal preferences, then offer educated advice on a variety of Cannabis-based medicines. When applicable, the counselor may refer the patient to our partner facility, the Davis Street Family Resource Center, for additional consultation, assistance, or treatments. Additionally, our trained counselors will be a point of contact for the various other social services in San Leandro or surrounding communities that may be helpful. 2.A.i.4 Dispensing Process After completing the Patient Screening process and being “buzzed” into the dispensing area, patients will be directed to the next available sales counter where a Budtender will greet them. Our trained Budtenders will discuss patients’ needs and personal preferences and suggest potential Cannabis products. The patient will inform the Budtender of final selection and the Budtender will scan them into the POS system and collect payment. The Budtender will place the selected products and the receipt into a non-descript bag and hand it to the patient. The patient will be directed to the exit by staff or security. 2.A.i.5 Vending Process Vendors must register with DSWC following the Patient Screening Process. Vending is by appointment only. The Product Managers will manage vendor relations and schedule appointments. After presenting themselves to the Receptionist and completing the Patient Screening Process the vendor will be escorted to the vendor room, a secure room away from the general dispensary population. Products will be inspected by the Product Manager and if acceptable will be held on site. A sample will be sent to a third-party lab for testing. Products will be accepted for dispensing if and only if they pass lab analysis for quality and safety. 2.A.i.6 Delivery Delivery of medical Cannabis and related products is not part of this proposal. 2.A.i.7 Patient Management, Point-of-Sale, and Inventory Management Our point-of-sale (POS) system, BioTrackTHC, provides accurate, HIPAA-compliant, and verifiable tracking of all patient members, sales, and product inventories. A summary of BioTrackTHC’s functionalities follows. Patient CRM: BioTrackTHC includes a complete Customer Relations Manager (CRM) with notes, purchase history, and file system for physician recommendations, medical card, identification, and other documents. 479