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City of San Leandro Sewer System Management Plan Volume I Section 11- Communication Program D.13.(xi) Communication Program: The Enrolleeshall communicate on a regular;basis, with the, public on the development, implementation, and performance of its SSMP. The communication system shall provide the public the opportunity toprovide input to the Enrollee as the program is developed and implemented. The Enrollee shall also create a pian of communication with systems that are tributary and/or satellite to the Enrollee's sanitary sewer system. The City maintains a website (httn://www.sanleandro.org) to inform the public about City activities. The City's website is an effective communication channel for providing alerts and news to the public. The main page of the website provides important announcements, links, agendas and minutes for City Council meetings, and other key information for City residents. A variety of public works information is published on the City's Public Works Department page of the website, linked from the Departments tab. The City also uses the website to notify the public of important upcoming activities related to sewer system management. The City has recently initiated use of an electronic application called My San Leandro (Mobile311) for use with both iPhones and Androids. This app is a work order system that allows residents to report issues of concern anywhere in the City (street lights out, sewer and storm drain issues, odor issues, etc.). Information regarding use of the app has been posted on the City website. Another City of San Leandro avenue of outreach is the NextDoor neighborhood social network. The Public Works Department is active on this network, providing San Leandro residents notification of public works activities. WPC Administrative staff participates in City events such as the Downtown Farmer's Market and the Cherry Festival, interacting with the public and answering questions. Staff also distributes literature and handouts to residents regarding FOG, flushables, and how to report sewer -related issues. The SSMP was approved by the City Council during a public City Council meeting. The City posts the approved and certified SSMP on the Water Pollution Control Plant's page of the City's website. Page 135