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10B Action Item 2017 0320
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10B Action Item 2017 0320
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3/23/2017 3:39:44 PM
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CM City Clerk-City Council
CM City Clerk-City Council - Document Type
Agenda
Document Date (6)
3/20/2017
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Reso 2017-045
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\City Clerk\City Council\Resolutions\2017
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File Number: 17-109 <br />As noted above, Community Care is a broad initiative covering aesthetics and community <br />standards. Community Care includes the following City functions (with the lead department <br />noted in parentheses). <br />·Animal Control (Police) <br />·Abandoned Vehicles (Police) <br />·Community Standards Code Compliance (see discussion below) <br />·Building Code Compliance (Community Development) <br />·Illegal Dumping and Debris in the Public Right-of-Way (Public Works) <br />·Graffiti Abatement (Public Works) <br />·Review of City Policies and Practices (City Manager’s Office) <br />·Ongoing Results Tracking and Analysis (City Manager’s Office) <br />The proposed Community Care initiative will enhance the City’s ability to provide these <br />services, improve efficiencies where possible, and better track results in order to identify <br />opportunities for future improvements. <br />MySL Mobile 311 App <br />An important component of Community Care was initiated through the launch of the “MySL” <br />mobile application and website. This digital interface offers residents and visitors an easy way <br />to report issues such as potholes, illegal dumping, and weed violations with a smart phone <br />application or through a website. The system was designed for easy use, and it allows for <br />streamlined routing and tracking of requests once they are received by City staff. Residents <br />that prefer to report issues by phone can continue to do so. Staff enters the reports into the <br />MySL system so that the can be addressed and track with all others. <br />The overall goal of MySL is to make it easier for community members to report issues and <br />more efficient for City staff to track and address those issues, while ensuring that the <br />community can access timely updates on the status of the work. Although some refinement is <br />always needed when launching a new system, the rollout of MySL has been successful so far <br />and this system will be a key factor in the success of Community Care going forward. <br />Although it is too early to provide a conclusive assessment of the impact of the MySL app at <br />this time, the initial metrics do provide a sense of the types of issues that residents are <br />reporting and the volume of reports the City will receive. So far, 1,427 requests have been <br />submitted through the system and 79% have been deemed by City staff to be complete or <br />resolved. The five most common work types are as follows: <br />Top Work Types <br />Debris in Public Right of Way 283 <br />Street Light Out 193 <br />Asphalt Repair/Pothole 173 <br />Abandoned Shopping Cart 157 <br />Parked on Street 103 <br />So far, 74% of the requests have been assigned to the Public Works Department and 22% <br />were assigned to the Police Department. <br />Page 2 City of San Leandro Printed on 3/13/2017 <br />177
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