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<br />Consulting Services Agreement between City of San Leandro and 07/17/2017 <br /> <br />Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A – Page 1 of 12 <br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />Objective <br />City of San Leandro is currently operating an on-premises Cisco Unified Communications (UC) 7.x system <br />on end-of-life Cisco Media Convergence Servers (MCS). City of San Leandro close to five-hundred users <br />with fifteen sites located across San Leandro, CA. City of San Leandro’s UC system components include <br />Cisco Unified Communications Manager (CUCM) and Cisco Emergency Responder (CER). Due to the <br />existing server hardware being end-of-support, City of San Leandro would like to migrate to a new <br />platform. <br />SPS will configure dedicated and redundant Cisco Business Edition 6000 server appliances for Cisco UC <br />application hosting. SPS will perform the migration to these appliances, as well as upgrade to the latest <br />stable versions for the two UC applications. SPS has provided City of San Leandro the user licensing costs <br />associated to the migration of CUCM and CER in a separate bill of materials, as current maintenance <br />support contracts are out-of-date. <br />SPS will assist with a migration of user phones from the 7900 series to Cisco 8851s, twenty-five of which <br />will be attached with key expansion modules. Eleven 7811 phones with wall mounts, will be the <br />replacement in common public areas. The Police department will be configured with extension mobility <br />for increased mobility as hot-desking in common in this location. City of San Leandro has also requested <br />the replacement of fourteen end-of-life ATA analog gateways with ATA190s. <br />SPS has also proposed Cisco 4000 Series Integrated Service Router (ISR) Voice Gateways for Primary Rate <br />Interface (PRI), T1/Wide-Area Network (WAN), and Plain Old Telephone Service (POTS) analog <br />termination. The 4000 Series routers will replace the end-of-support (EoS) Cisco 3660, 2821, 2851 and <br />2801 routers located at the Police Department, City Hall, and ten remote site locations connected via T1 <br />and Fiber. SPS will perform remote configuration to implement the new Cisco 4000 series ISR routers. <br />The migration will be performed like-for-like, replicating the existing configurations currently utilized by <br />the production Cisco routers. SPS will oversee the equipment connection migration to be performed <br />after-hours. <br />SPS will also deploy Imagicle Accounting and Billing software to replace the currently used Veramark <br />(Calero) call accounting software. This application will provide reporting for Call Detail Record (CDR) <br />management as requested by the City of San Leandro. <br />SPS uses industry standard design techniques and implementation strategies for a transition of current <br />technology to the new design objectives. These objectives will conform to the specifics listed in the <br />Services and Deliverables section of this SOW. This Statement of Work describes the project tasks in <br />detail and provides a cost for the services and consulting aspect of the implementation. <br />296