Laserfiche WebLink
<br />Consulting Services Agreement between City of San Leandro and 07/17/2017 <br /> <br />Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A – Page 11 of 12 <br /> o The actual cutover/migration of services will occur during maintenance windows planned for after <br />business hours. <br /> <br />• If testing results in the request of significant changes to the system design or configuration that is <br />contrary to the signed design documents; this may be considered out of scope and require a project <br />change order. <br />• The migration will be performed as “like-for-like”. Besides the specific tasks listed, no additional <br />features and functionality are included in this proposal, including changes to existing data and dial plan. <br />New features and/or re-configuration of the existing environment is not included unless specified in this <br />proposal. <br /> <br />Access <br />• SPS will deliver engineering services for this project via remote access such as secure VPN. <br />• City of San Leandro should plan on alternative internet access (for example, via 4G/LTE) during the <br />cutover so that SPS can assist with configuration issues related to routing, etc. <br />• No onsite visits will be required by SPS, and no travel costs will be charged. <br />• City of San Leandro is responsible for racking equipment to be accessed remotely by SPS for <br />configuration. <br />• All Cisco Smartnet/SWSS contracts are have been purchased from SPS for equipment associated to this <br />project in a separate bill of materials provided to City of San Leandro. <br />• City of San Leandro will provide access to the equipment and the appropriate resources to assist with <br />the services in this SOW. <br />• City of San Leandro IT staff will be responsible for the following: <br /> o Initial configuration of server appliances and routers to allow for SPS remote access via VPN or <br />similar remote access method such as WebEx <br /> o LAN/WAN equipment and QoS configurations <br /> o Site-to-site VPN connectivity and/or firewall configurations <br /> o Cabling, Rack and Stack, and Smart hands <br /> o DHCP Server functionality and/or TFTP DHCP scope option configurations <br /> o Modifying Windows Server DHCP scope(s) TFTP servers on appropriate network subnets <br /> o Modifying Cisco IP Communicator (CIPC) TFTP servers configured on clients. <br /> o Migrating connections from old routers to new routers <br /> o Physical handset placement and disposal of old equipment and endpoints <br /> o Sonus and/or Office365 configurations <br /> <br />Equipment <br />• City of San Leandro is responsible for LAN configurations for initial router connectivity. <br />• City of San Leandro is responsible for physically moving cables during equipment cutover. <br />• Any equipment not mentioned in this SOW is the responsibility of City of San Leandro. <br />• City of San Leandro is responsible for providing a valid Cisco supported SFTP server to backup CUCM <br />and CER. SPS will provide the list of Cisco compatible SFTP servers for City of San Leandro led <br />deployment on infrastructure separate from the Business Edition 6000 servers. Storing UC backups in a <br />location separate from the UC environment is a best practice disaster recovery recommendation. <br /> <br />306