Laserfiche WebLink
<br />Consulting Services Agreement between City of San Leandro and 07/17/2017 <br /> <br />Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A – Page 10 of 12 <br />To properly set expectations and ensure a successful and on-time delivery of services, CITY OF SAN <br />LEANDRO is responsible for: <br />• Providing SPS personnel with all required accounts, keys, security badges, desks and desk phones <br />needed during the duration of deployment. <br />• Allowing SPS personnel access to site(s) and facilities for the purposes of installation, training and <br />testing. <br />• Providing SPS with reasonable access to the site(s) and facilities including, where applicable, computer <br />equipment, network equipment, telecom equipment, facilities and workspace. <br />• Providing proper security clearances and/or escorts as required to access the site(s) and facilities for <br />equipment installation. <br />• Ensuring that the site(s) and facilities shall be ready prior to the date scheduled for SPS to perform the <br />Services. <br />• City of San Leandro shall provide SPS personnel, encrypted remote access to the site(s) for remote <br />configuration and support. Acceptable forms of remote access are IPSEC or SSL based VPN. <br />• Ensuring all necessary network connections are easily accessible and not blocked by obstructions, such <br />as furniture, to allow SPS personnel to place equipment in the proper locations. <br />• City of San Leandro shall provide appropriate resources to facilitate project tasks. <br />• City of San Leandro shall manage third party and interdepartmental relationships including but not <br />limited to service and telecommunications providers, facilities, and low voltage contractors. <br />• City of San Leandro shall provide drawing(s) and information regarding the existing network(s) and <br />system(s). <br />• City of San Leandro shall ensure that all necessary permits, authorizations and approvals have been <br />secured in order that Services as set forth in this document can proceed. <br />• Ensure the network and system architecture/design will not change between the date of City of San <br />Leandro/Integrator/End User’s execution of the relevant SOW and the completion of all Services <br />contemplated hereunder. <br />• Signed milestone completions shall be returned within ten (10) business days. If the signed milestone <br />completion is not returned within ten (10) business days, then the milestone will be deemed accepted <br />by all parties. <br />• City of San Leandro is responsible for all appropriate back-ups before SPS begin working on the <br />system. <br /> <br />Project Timeline <br />• The expected duration of this project is 8 weeks, from kick-off to completion, not including post- <br />project support. An SPS Project Manager will work with the City of San Leandro and SPS teams to <br />develop a more specific timeline and project plan. In the event the project duration exceeds this <br />timeframe a project change request may be necessary to extend the engagement. <br />• Backlog to kickoff projects varies, but may be several weeks after receipt of order. <br />• All work will be scheduled in advance. This consulting engagement does not include on-call or <br />emergency support services. <br />• All work will take place during US Business hours unless otherwise noted. <br />305