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Services and Deliverables <br />SPS will provide a Senior Level Engineer to act as lead and to plan, configure, install and test the outlined <br />solution. This lead engineer will have expertise in the architecture(s) scoped as part of this engagement. <br />Additional engineers may be assigned depending on the phase, required expertise, workload and status <br />of the project. <br />Phase I: Planning <br />Planning of the project by obtaining refined information and creating the plan for implementation and <br />the technical design to meet the project objectives. <br />• Hold kick-off meeting with the City of San Leandro and SPS project teams <br />• Establish the City of San Leandro project team including technical contacts and subject matter experts <br />• Identify and define the roles and responsibilities of each project team member <br />• Review project, including the Scope of Work, to establish any changes and/or additions to the scope, <br />requirements or deliverables <br />• Develop Project Plan including: <br />o Milestones and Timelines <br />o Reporting Requirements <br />o Communication Plans <br />o Risk and Change Management Plans <br />• Hold meetings to discuss the design objectives <br />• Perform data collection and discovery including the collection of available documentation regarding <br />the City of San Leandro current environment <br />• Obtain required administrative access to hardware and software in the City of San Leandro current <br />environment <br />• Obtain required remote access to the City of San Leandro environment <br />• Review tolerance for downtime and cutover scheduling for both during and after business hours <br />• Develop low level design document detailing the design objectives and detailed technical aspects of <br />the design including discovery data, diagrams and configurations <br />• Develop test and acceptance plan based on low level design <br />• Obtain written acceptance of design and design objectives <br />Deliverables: <br />Design documentation including an itemized list of design objectives and testing criteria. <br />Consulting Services Agreement between City of San Leandro and 07/17/2017 <br />Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A — Page 3 of 12 <br />