Agmt 2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Project

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EXHIBIT A SCOPE OF SERVICES Objective City of San Leandro is currently operating an on-premises Cisco Unified Communications (UC) 7.x system on end-of-life Cisco Media Convergence Servers (MCS). City of San Leandro close to five-hundred users with fifteen sites located across San Leandro, CA. City of San Leandro's UC system components include Cisco Unified Communications Manager(CUCM) and Cisco Emergency Responder(CER). Due to the existing server hardware being end-of-support, City of San Leandro would like to migrate to a new platform. SPS will configure dedicated and redundant Cisco Business Edition 6000 server appliances for Cisco UC application hosting. SPS will perform the migration to these appliances, as well as upgrade to the latest stable versions for the two UC applications. SPS has provided City of San Leandro the user licensing costs associated to the migration of CUCM and CER in a separate bill of materials, as current maintenance support contracts are out-of-date. SPS will assist with a migration of user phones from the 7900 series to Cisco 8851s,twenty-five of which will be attached with key expansion modules. Eleven 7811 phones with wall mounts, will be the replacement in common public areas.The Police department will be configured with extension mobility for increased mobility as hot-desking in common in this location. City of San Leandro has also requested the replacement of fourteen end-of-life ATA analog gateways with ATA190s. SPS has also proposed Cisco 4000 Series Integrated Service Router(ISR) Voice Gateways for Primary Rate Interface (PRI),T1/Wide-Area Network(WAN), and Plain Old Telephone Service (POTS)analog termination.The 4000 Series routers will replace the end-of-support(EoS) Cisco 3660,2821, 2851 and 2801 routers located at the Police Department, City Hall, and ten remote site locations connected via T1 and Fiber. SPS will perform remote configuration to implement the new Cisco 4000 series ISR routers. The migration will be performed like-for-like, replicating the existing configurations currently utilized by the production Cisco routers. SPS will oversee the equipment connection migration to be performed after-hours. SPS will also deploy Imagicle Accounting and Billing software to replace the currently used Veramark (Calero) call accounting software.This application will provide reporting for Call Detail Record (CDR) management as requested by the City of San Leandro. SPS uses industry standard design techniques and implementation strategies for a transition of current technology to the new design objectives. These objectives will conform to the specifics listed in the Services and Deliverables section of this SOW.This Statement of Work describes the project tasks in detail and provides a cost for the services and consulting aspect of the implementation. Consulting Services Agreement between City of San Leandro and 07/17/2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A—Page 1 of 12