Agmt 2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Project

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The project will be carried out in three primary phases, each with specific objectives: Phase I: Planning —The--purpose-of--t-he--P-r-oject-Pla-nn-i-ng--phase-is to kick-off-a new project and establish an accurate planand schedule. During this phase the following will be performed: • Identification of roles and responsibilities • Development of Project Plan including milestones,tasks,timelines, reporting requirements and communication plans • Establish objectives for design and installation • Perform data collection and discovery • Validation and verification of hardware and software components • Development of design documentation Phase II: Implementation The purpose of the Implementation phase is to execute the plan and implement the design established during the Planning phase. During this phase the following will be performed: • Installation and/or upgrade of hardware and software components per design • Configuration and integration of hardware and software components per design • Acceptance testing • Day 1 support Phase III:Close-Out The purpose of the Close-Out phase is to finalize all project deliverables including reviews and documentation. During this phase the following will be performed: • Confirmation that the design and implementation criteria have been met • Confirmation that the acceptance testing criteria have been met • Transfer of project knowledge to City of San Leandro IT staff • Finalize documentation including design document and configurations • Project acceptance and sign-off Consulting Services Agreement between City of San Leandro and 07/17/2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A—Page 2 of 12