Agmt 2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Project

Home

Phase III:Close-Out Final project acceptance and hand-off regarding knowledge, operation and support of the deployed solution. • Sign-off acceptance criteria have been met. • Provide administrative knowledge-transfer. • Address all final punch list or outstanding items including questions, configurations and issues related to the project. • Complete and submit final project documentation. Deliverables: Final update and hand-off all project documentation including: • As-built and Network Diagram • Configurations • System Credentials and Access Information Provide City of San Leandro Question and Answer(Q&A) Knowledge Transfer session to review solution including technical and administrative aspects. SPS • This Document defines the scope of the Services that SPS shall provide to City of San Leandro. • SPS shall use a reasonably adequate number of qualified consultants with suitable training, education, experience and skills to enable SPS to perform the services described in this agreement. • SPS will ensure any approved subcontractors comply with reasonable policies, practices and procedures of City of San Leandro applicable to City of San Leandro personnel, as disclosed from time to time to SPS.This includes policies, practices and procedures relating to safety, security, data protection, data processing, and confidentiality. • At City of San Leandro's request; SPS will remove and replace any Consultant that does not comply with such policies, practices and procedures or this Agreement or any Statement of Work.SPS agrees to use reasonable efforts to promptly resolve any good faith complaints by City of San Leandro or, as applicable, a City of San Leandro client regarding any Consultant or otherwise concerning the value or efficacy of any services. • In the event City of San Leandro requests changes to personnel assigned by SPS,then SPS will be allowed a schedule extension of Services of up to thirty(30) Business Days to make such personnel changes. • SPS requires a minimum of ten (10) business days from the execution of this agreement to begin project. • Services outside this scope of work will be governed by a change request process, and may result in additional costs,which will be reasonable and customary and disclosed in writing in advance by SPS to CITY OF SAN LEANDRO.These include service costs that are incurred for services beyond the scope of this document; City of San Leandro's failure to meet responsibilities specified in this document; Project delays outside of the control of SPS. Consulting Services Agreement between City of San Leandro and 07/17/2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A—Page 9 of 12