Agmt 2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Project

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• Configure [11] Cisco 7811 phones o Note: Phones and side-cars will be configured "like-for-like" based on the Cisco 7911/7961/7941/7965/7916s currently used in production. o Note:City of San Leandro is responsible for physical handset placement and disposal of retired handsets. • Configure [14] Cisco ATA190 devices with up to [28] analog ports o Note:These analog ports will be configured "like-for-like" based on the FXS ports currently used in production,terminated by ATA186s.The ATA186 analog gateways will no longer be utilized after the migration to the new ATA190 devices. Remote Assistance for Equipment Migration (After Hours): • SPS will serve in an advisory role to oversee the following City of San Leandro IT led activities: o Migrating WAN/Telco uplink connections from the existing routers to new routers during an after-hours maintenance window. o Handset replacement (swap-out)from existing handsets to new. • SPS will stabilize and return the WAN in relation to the Point-to-Point connectivity handled by the routers in this scope of work to previously operational state before the migration. • SPS will perform testing and validation to state of previously operational voice services. • Note: Service Provider coordination is not included in the scope of services and is not expected to be required. SPS is not responsible for troubleshooting with Service Providers if WAN connectivity to said providers after equipment migration is unavailable/down. Testing, Cutover,and Day 1 Support: • A standard test plan will be provided during phase I of this engagement. • SPS engineers will work with City of San Leandro to include City of San Leandro specific testing criteria. • Testing will be performed prior to and during system go-live. Not all items can be tested prior to go- live and those items will be identified in the test plan. • Complete final steps prior to cutover • Perform Go-Live/Cutover and execute test plan during [1] planned maintenance window. • SPS will provide [4] hours of Day 1 support remotely.Tasks include: o Troubleshoot and isolate any issues that arise during first day of system use. o Create punch list of items needing remediation that arose as part of final testing and/or day 1 support. Training: • SPS will provide [2] hours of train-the-trainer training on the Imagicle Call Accounting(Billy Blue) software. End-user guides from Imagicle will also be provided. • SPS will provide [2] hours of administration training for the new Cisco UC environment. • SPS will provide [2] hours of administration training for the handset migration of Cisco 7900 series phones (7941/7961/7965)to Cisco 8851s. • There is no formal training for end users included in this Statement of Work. Deliverables: Successful upgrade and migration of Cisco Unified Communications as well as migration to new router platforms and Cisco handsets. Consulting Services Agreement between City of San Leandro and 07/17/2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A—Page 8 of 12