Agmt 2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Project

Home

o The actual cutover/migration of services will occur during maintenance windows planned for after business hours. __ • If testing results in the request of significant changes to the system design or configuration that is contrary to the signed design documents;this may be considered out of scope and require a project change order. • The migration will be performed as "like-for-like". Besides the specific tasks listed, no additional features and functionality are included in this proposal, including changes to existing data and dial plan. New features and/or re-configuration of the existing environment is not included unless specified in this proposal. Access • SPS will deliver engineering services for this project via remote access such as secure VPN. • City of San Leandro should plan on alternative internet access (for example,via 4G/LTE) during the cutover so that SPS can assist with configuration issues related to routing, etc. • No onsite visits will be required by SPS, and no travel costs will be charged. • City of San Leandro is responsible for racking equipment to be accessed remotely by SPS for configuration. • All Cisco Smartnet/SWSS contracts are have been purchased from SPS for equipment associated to this project in a separate bill of materials provided to City of San Leandro. • City of San Leandro will provide access to the equipment and the appropriate resources to assist with the services in this SOW. • City of San Leandro IT staff will be responsible for the following: o Initial configuration of server appliances and routers to allow for SPS remote access via VPN or similar remote access method such as WebEx o LAN/WAN equipment and QoS configurations o Site-to-site VPN connectivity and/or firewall configurations o Cabling, Rack and Stack, and Smart hands o DHCP Server functionality and/or TFTP DHCP scope option configurations o Modifying Windows Server DHCP scope(s)TFTP servers on appropriate network subnets o Modifying Cisco IP Communicator (CIPC)TFTP servers configured on clients. o Migrating connections from old routers to new routers o Physical handset placement and disposal of old equipment and endpoints o Sonus and/or Office365 configurations Equipment • City of San Leandro is responsible for LAN configurations for initial router connectivity. • City of San Leandro is responsible for physically moving cables during equipment cutover. • Any equipment not mentioned in this SOW is the responsibility of City of San Leandro. • City of San Leandro is responsible for providing a valid Cisco supported SUP server to backup CUCM and CER. SPS will provide the list of Cisco compatible SFTP servers for City of San Leandro led deployment on infrastructure separate from the Business Edition 6000 servers. Storing UC backups in a location separate from the UC environment is a best practice disaster recovery recommendation. Consulting Services Agreement between City of San Leandro and 07/17/2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A— Page 11 of 12