Agmt 2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Project

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Note: Deploying the server infrastructure highly available across two locations assumes the following: 1. End-to-end round-trip time between servers to/from each location should not exceed 80ms. 2.A minimum of 3MB of dedicated bandwidth should be available for the communications channel between the servers to/from each location.This communication channel should also be QoS enabled to minimize delay and packet loss. Out of Scope • LAN/WAN QoS, LAN Switch, or Firewall configurations • Adjusting or net new CER/E911 Configurations such as adding Emergency Responder Locations (ERLs) or Emergency Locator Identifying Numbers (ELINs). • City of San Leandro is responsible for maintaining all ANI / Facility location information in City of San Leandro's Telco provider system for E911. SPS will validate 911 dialing patterns are migrated to the upgraded Communications Manager server but is not responsible for PSAP routing or the accuracy thereof;this is the responsibility of City of San Leandro and carrier. • SSO/SAML configuration or setup • User onboarding, adoption, or training services • Decommissioning or uninstallation of any legacy equipment. • Issuing or re-generating 3rd party certificates • CallRex Call Recording configuration and/or integration with CUCM. • Configuration and troubleshooting of pre-existing systems and applications in the environment including but not limited to: o Active Directory, Microsoft Exchange, 0365, DNS Servers,VMware,Compute and Storage. • Configuration and troubleshooting of network equipment, including but not limited to: o Switches, Firewalls,Sonus SBCs. • Configuration and troubleshooting of Quality of Service (QoS) in the pre-existing network. • Configuration changes and/or troubleshooting of end-user workstations, phones and tablets, including but not limited to compatibility issues, stability and performance. Change of Scope of Work / Change Control • Unless otherwise expressly agreed in the included scope of services, any subsequent hardware upgrades required to run new or updated software once the implementation services have been completed is outside the scope of services. • All services will be delivered as detailed within this scope of services.City of San Leandro may request additional Services that are not included in the original scope of services via the Change Request Form available from their SPS Project Manager. • City of San Leandro and SPS will jointly determine if these requests require a separate scope of services or if a Change Order addendum can be made to the current scope of services. Changes may result in additional fees and will be detailed in an SPS Change Order. Consulting Services Agreement between City of San Leandro and 07/17/2017 Strategic Products and Services, LLC for Cisco Phone System Upgrade Exhibit A—Page 12 of 12