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<br /> <br /> <br />Young Consulting Response: <br />San Leandro’s Information Technology RFQ for Accela Development Services <br /> <br />2-10 <br />Developer, Altiris/Wise Repackaging, Organizational Leadership, and A+ Certifications. <br /> <br />LEAH FORTUNE, Accela Content Manager <br /> <br />Young Consulting <br />Team: Business <br />Analysis Config. Scripting Reporting GIS <br />Technical <br />Architecture <br />Data <br />Migrations <br />Gov. <br />Sector Training <br />Leah Fortune          <br /> <br />Leah Fortune is a member of Young Consulting’s team, and has over 5 years of experience in <br />Accela consulting, project management, change control integration, report writing, and quality <br />assurance. Ms. Fortune has extensive experience with permitting and licensing systems at various <br />levels of government in the public sector, and is a Lead Analyst on Young Consulting’s Accela <br />team. Ms. Fortune is also responsible for closely working with clients and partners to ensure <br />strong results through proper expectations and guidance. Prior to joining Young Consulting, Ms. <br />Fortune spent three years administering and configuring two separate full-scale Accela <br />implementations for state agencies. <br /> <br />Recent projects include: <br />• Ms. Fortune provided departments of building inspection and planning with technical consulting services <br />pertaining to the implementation of its Accela land management suite for a combined city/county on the <br />West Coast. Responsible for documenting business processes, advising clients about Accela best <br />practices, performing extensive configuration within Automation, Citizen Access, and writing scripts <br />automating routine to complex actions based on analysis of client-provided logic, developing Crystal <br />reports, facilitating user acceptance testing and training sessions, developing user guides and reference <br />materials, and documenting lessons learned. <br />• Ms. Fortune served as a Subject Matter Expert for Accela Citizen Access Implementation of Health Care <br />and Professional Licensing for a state agency. Responsible for developing project plans, tracking project <br />progress, engaging stakeholders, reviewing deliverables from consultants, training and practicing regular <br />knowledge transfer with professional staff of nine programmers and support staff. Evaluated change <br />requests for Accela Automation configuration, scripting, and reporting needs, providing business need <br />analysis and solution options, creating work plan and user testing plan documents, estimating delivery <br />date, and executing the plan. <br />• Ms. Fortune was key in developing and implementing a Change Control Process between client and their <br />internal IT staff for a state agency. Responsible for streamlining operations and business process <br />reengineering using data and interview driven analysis, and reducing waste based on IT usage and policy. <br />Developed Business Intelligence for IT assignment tracking. <br />• Ms. Fortune administered and configured a comprehensive self-hosted Accela implementation for a state <br />agency, including Land Management, Licensing, Accela GIS, Accela Mobile Office, and Accela Citizen <br />Access. Responsible for overseeing full design of record types and inspections, configuration (i.e., FIDs, <br />Standard Choices, event-driven customization (expressions, scripts, and custom functions), workflows, <br />data validation, establishing interfaces to GIS and payment systems, report writing, and user training. <br />Developed Business Intelligence to comply with Public Information Act. <br />188