Reso 2017-172 - Laserfiche WebLink

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Warranty Post-implementation support will be provided for a period of thirty(30)calendar days once the solution is brought into service. If multiple sites or locations are included as part of the solution, all sites or locations Will each have their own support period. Post-implementation warranty provides the following: • Minor changes and/or corrections to the solution that are included in the approved design based on the SOW. • Completion of all changes as part of an agreed punch list of actions • Fix or replacement of defective hardware installed by CONVERGEONE, INC.. Service Delivery Assumptions Services included within projects are always designed and priced to occur over consecutive days. Projects requiring multiple site visits and/or intervals of inactivity between events must be noted as such prior to acceptance of this SOW. The Project Team has some discretion within these matters but has limitations regarding resource commitments over weekends and Holidays. It is the Client's responsibility.to notify CONVERGEONE, INC. if the site requires any specialized training/access for personnel and/or Union trades for any tasks associated with this SOW. Notification of requirements must take place prior to quote. Any and all additional costs for post-quote changes or additional site strictures requiring specialized training.or Union Labor shall be chargeable to the Client. Therefore, requirements of this sort should be identified and reviewed prior to project commencement. All project changes thereafter will be addressed through the CONVERGEONE, INC.change order process. General Assumptions Please review this SOW carefully to ensure all contracted services are included. If a product or service is not described within this SOW, you should assume it is not included. Contact your CONVERGEONE, INC. representative with any questions or concerns. Client Responsibilities • Designate a single point of contact for CONVERGEONE, INC.. This individual will: o Thoroughly understand the business requirements and technical environment. o Be authorized to make timeline,configuration,and workflow decisions. o Ensure and document that all client-provided accountabilities are prepared. Consulting Services Agreement between City of San Leandro and 12/18/2017 ConvergeOne, Inc. for Polycom Videoconferencing Equipment Exhibit A—Page 8 of 10