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field engineer in order to address any satisfaction issues at the time of testing. Return trips will be <br /> scheduled via the change management process. <br /> Knowledge Transfer <br /> Standard installation and documentation includes all manufactures'documentation as shipped with product <br /> and a onetime 30 minute overview of equipment/room functionality by the CONVERGEONE, INC. <br /> installation team and client contact while the CONVERGEONE, INC. installation team is on-site for the <br /> implementation of the project upon system completion (same day required). <br /> Change Control Procedure <br /> Despite good project planning, design and review, project plans often require some degree of change at <br /> some point. These changes are handled using Change Order requests,which must be agreed upon by all <br /> parties to the contract before such work can be performed. <br /> Either CONVERGEONE, INC, or the client may initiate a Change Order for any deliverable, work <br /> requirement, assumption or dependency that is part of the project. All requests must be in writing and <br /> handled by the CONVERGEONE, INC. Project Manager. CONVERGEONE, INC. will review the change <br /> and provide pricing as applicable before proceeding. The CONVERGEONE, INC. Project Manager may <br /> also engage project team members to assess the impact of the change. Agreed changes must be approved <br /> in writing by an authorized representative of the client, via email or a modified purchase order. <br /> CONVERGEONE, INC . Standard Service Hours <br /> Unless indicated within this SOW, pricing is based on the assumption that Services will be performed <br /> between 8:00 AM and 5:00 PM local site time, Monday-Friday, excluding CONVERGEONE, INC.- <br /> designated holidays ("Standard Service Hours"), Work performed outside Standard Service Hours may be <br /> subject to overtime charges at the following rates: <br /> V1811 12111,1101 V �,',g, ffl,lf�l , � <br /> 21,12111"M"" <br /> Evenings,Monday-Friday 5:00 PM-8:00 AM Saturday 12:00 AM(midnight)—Monday 8:00 AM <br /> Saturday,8:00 AM-12:00 AM(midnight) CONVERGEONE, INC.-designated holidays <br /> Consulting Services Agreement between City of San Leandro and 12/18/2017 <br /> ConvergeOne, Inc. for Polycom Videoconferencing Equipment Exhibit A—Page 7 of 10 <br />