Reso 2018-088 - Laserfiche WebLink

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ConvergeOne follows a skills -based implementation philosophy. Based on a project's needs, individuals with specific skill sets may be engaged at various phases of this project. This allows ConvergeOne to provide the Customer with a specialized team to accomplish a successful implementation. The ConvergeOne Project Manager is responsible for assigning and scheduling engineers as needed. Project duration and end date are dependent upon ConvergeOne and Customer availability, Customer readiness, and the actual start date. ConvergeOne will use commercially reasonable efforts to commence delivery of services defined in this SOW within four (4) weeks from the date of the Customer's approved put -chase order and signed and submitted SOW. Project work required beyond the term of the Estimated Project Duration specified in this section may require a ConvergeOne Change Request Form signed by both parties in accordance with the Project Change Management procedures defined herein. Any extension of the project's duration for any reason other than delays caused solely by ConvergeOne may require an increase in SOW pricing. Change Management It may become necessary to amend this SOW for reasons including, but not limited to, the following: The Customer requires changes to the scope of work to be performed and/or specifications of design or services Non-availability or change in availability of resources which are beyond either party's control Environmental or architectural impediments or omissions not previously identified In the event either party desires to change this SOW, the following procedures will apply: The party requesting the change (either the Customer or ConvergeOne) will deliver a Change Request document to the other party. 'The Change Request will describe the nature of the change; the reason for the change and the effect the change will have on the scope of work, which may include changes to the deliverables, and the schedule. The parties will evaluate the Change Request and negotiate in good faith the changes to the Services and the additional charges, if any, required to implement the Change Request. If both parties agree to implement the Change Request, the appropriate authorized representatives of the parties will sign the Change Request, indicating the acceptance of the changes by the parties. Consulting Services Agreement between City of San Leandro and 07/16/2018 ConvergeOne, Inc. for Cisco Firewall Upgrade Project Exhibit A - Page 9 of 10