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This SOW, and the service pricing herein, was prepared based partly on the following key assumptions ("Assumptions"). Any deviations from these Assumptions that arise during the project shall be managed through the Change Management procedures as defined herein. Customer agrees that any changes in the Assumptions may result in an adjustment in the Service Pricing. Delays caused by the lack of completed site preparation or the Customer's failure to meet any responsibilities specified in this SOW may be billed at ConvergeOne T&M rates and may include reasonable travel and other expenses This SOW exclusively defines the scope of the services that ConvergeOne shall provide to the Customer. This SOW shall not apply to any purchase of product or maintenance, which must be purchased separately, under terms outside the scope of this SOW A new SOW will be required for any additional project services Following the completion of the activities under this SOW or in support of any other services requested by the Customer outside the scope of this SOW >- ConvergeOne may require a lead-time of up to 30 days from acceptance of a Put -chase Order from the Customer to begin work The Customer shall designate a person to whom all ConvergeOne communications may be addressed and who has the authority to act on all aspects of this SOW The Customer retains overall responsibility for any business process impact and any Customer -internal change management procedures and communications The Customer will provide accurate information about the network infrastructure in its current state, identifying any significant problems in the current voice and data environments and ensuring pre -requisite hardware, software, network and connectivity configurations are acquired and available The Customer is responsible for all licenses and software associated to this project. Any delays due to lack of proper licenses and or software may incur additional costs The Customer is responsible for all hardware, software, and service maintenance contracts. ConvergeOne may choose to not fulfill items within the scope of this SOW if maintenance contracts are not valid and up to date ConvergeOne is not responsible for cable management ConvergeOne is not responsible for any Microsoft Active Directory, Windows, and/or Exchange administration Post -installation design modifications, systems consulting and design, and engineer design and development that are not defined in this SOW are Out of scope and can be provided on a T&M or other paid contractual basis upon Customer's request Consulting Services Agreement between City of San Leandro and 07/16/2018 ConvergeOne, Inc. for Cisco Firewall Upgrade Project Exhibit A - Page 8 of 10