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City of San Leandro <br />Meeting Date: September 17, 2018 <br />Staff Report <br />Agenda Section:File Number:18-442 CONSENT CALENDAR <br />Agenda Number:8.G. <br />TO:City Council <br />FROM:Jeff Kay <br />City Manager <br />BY:Jeff Kay <br />City Manager <br />FINANCE REVIEW:David Baum <br />Finance Director <br />TITLE:Staff Report for a City of San Leandro City Council Resolution to Approve an <br />Annual Maintenance Agreement with Tyler Technologies for the Computer-Aided <br />Dispatch System <br />SUMMARY AND RECOMMENDATIONS <br />Staff recommends that the City Council approve a resolution authorizing the City Manager to <br />approve payment to and an agreement with Tyler Technologies, Inc. for annual maintenance of the <br />New World Systems software currently in use at the Police Department. The annual renewal cost <br />is $240,415.87. <br />BACKGROUND <br />Since 2005, the City of San Leandro has maintained an annual support and maintenance contract <br />with New World Systems, now owned by Tyler Technologies, to support its computer-aided <br />dispatch system. <br />Analysis <br />The City of San Leandro maintains an IT software solution developed by New World Systems, <br />now Tyler Technologies, Inc, for its Police Department. These software applications are the core <br />of the Police Department’s operations. They provide various functions, such as: computer-aided <br />dispatch; records management; management of the San Leandro Jail; and mobile reporting for <br />officers in the field. <br />The City is charged annually by the vendor for maintenance and support. This annual contract <br />covers all the licenses needed by the City for full use of the software and related software <br />modules. It also includes services from the vendor, such as new software upgrades as they <br />become available, and 24/7/365 priority telephone and email technical support. <br />Page 1 City of San Leandro Printed on 9/11/2018