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<br /> 100 | P a g e <br />City of San Leandro, CA <br />Fiber Master Plan <br /> <br /> <br />Approximately 81% of business had some level of satisfaction with the reliability of <br />internet services, and 65% had some level of satisfaction with technical support and <br />customer service. <br /> <br /> <br /> <br /> <br /> <br />Other comments related to the significant impacts of internet service disruption to <br />businesses or organizations over the past year included: <br />Figure 54. Business Survey Results – Satisfaction Factors <br />Figure 55. Business Survey Results – Satisfaction with Reliability and Tech Support