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<br /> 101 | P a g e <br />City of San Leandro, CA <br />Fiber Master Plan <br />“AT&T disrupted internet service; switched providers to Comcast 3 months ago” <br />“Had to work in a coffee shop when connection was down” <br />“Had to have Comcast come in 18-20 times over the course of 2 years due to major interruption <br />issues and their prices continue to rise; I need a secure network” <br />“Router issue – problem with IP address, replaced and new one provided” <br />“Slow speeds” <br />“Someone hacked IP addresses and we had to get a new set; it said we were located in Iran <br />and caused a lot of issues” <br />“Was a couple days without internet because the building is old and a new neighbor moved in; <br />when their internet was connected a couple of our lines went down.” <br />“We had 2 outages last year – one of which lasted several hours, perhaps even a day; PAXIO <br />was very proactive in resolving it and promised to upgrade infrastructure to prevent such events <br />in the future” <br />“We run entirely on internet for our payments, etc.; if it goes out, it’s a big deal” <br /> <br />With just 25% of responding businesses indicating all internet needs have been met, there <br />appears to be a high potential for businesses upgrading their internet service in the future. <br />Reasons for not yet pursuing these upgrades were given as follows in Figure 54. <br /> <br /> <br /> <br />Figure 56. Business Survey Results – Reasons for Not Upgrading Service