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<br /> 131 <br />Establish Operating Support Systems <br />The City should consider investing in a telecom-centric facility management system that <br />provides documentation, inventory, work orders, and other relevant information about <br />the network’s physical plant assets. These assets include outside plant, equipment, <br />contracts, and other relevant assets. This system will provide documentation, inventory, <br />tracking, processes, and management of network assets throughout the system. The <br />system is particularly important in management of the outside plant fiber-optic network <br />to ensure the City has valid documentation and control of as-built documents, <br />assignments, splice plans, work orders, changes, and other information pertaining to the <br />outside plant network. Availability of this information is crucial for both managing the <br />existing network and future system expansion. These systems are also important for <br />tracking and depreciating assets with a long economic life, such as conduit, fiber, <br />towers, and facilities. The cost for such a system has been included in the proposed <br />capital budget. <br /> <br />Establish Fiber Outside Plant (OSP) O&M Contract <br />The City of San Leandro would issue an RFP for a multi-year O&M (Operations & <br />Maintenance) contract, for a construction firm that would provide emergency <br />restoration of the fiber infrastructure and would be available to expand the network as <br />needed. Through this contract, all incremental construction, splicing, and other tasks <br />would be performed ensuring the fiber and supporting passive components are <br />functioning at optimal levels at all times. Any CAI or wholesale carrier will require the <br />City to offer industry standard Service Level Agreements (SLA) on the fiber infrastructure <br />and transport network ensuring their ability to guarantee its services to its downstream <br />retail customers. <br />The City’s contractor would have the necessary expertise and equipment available to <br />maintain the City’s fiber-optic infrastructure. The contractor would be required to <br />respond to emergency fiber cuts and service outages within an agreed upon service <br />level (i.e., response within one hour, onsite within three hours). Once carrier Ethernet <br />electronics are incorporated, given the redundant nature of the design, fiber cuts along <br />core routes and between potential network nodes will recover immediately using ring <br />protection services. However, fiber cuts in the route or laterals to customers are subject <br />to extended periods of outages affecting service, unless additional redundancy is built to <br />specific customers who may be requesting this service. It will be important for the <br />partner to be local to the region and with adequate staff and equipment to deploy at <br />any time. <br />The OSP contractor would likely be responsible for all aspects of OSP operations and <br />maintenance. The responsibility would include adds, moves, and changes associated <br />with the network as well as standard fiber maintenance. These tasks could include: <br />• Adding or changing fiber routes and patching requirements