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<br /> 83 | P a g e <br />City of San Leandro, CA <br />Fiber Master Plan <br />wireless solution to extend to adjacent <br />customers is usually the best solution. <br /> <br /> <br />• Introduce a virtual marketplace – a service that <br />provides small business backup. <br />• Enterprise based services – similar to Digital <br />Reality Trust (DRT). <br />• Identifying mutual expansions plans between City <br />and LSL will help to focus resources for expansion. <br /> <br />RESIDENTIAL & BUSINESS SURVEY – COMMUNITY BROADBAND ASSESSMENT <br /> <br />To assess the broadband experiences across the community, an online survey of San <br />Leandro households and businesses was conducted. The surveys were promoted in large <br />part with the help of San Leandro project staff. In sum, 1,883 (830 complete) San Leandro <br />households54 and 89 (59 complete) businesses55 responded to the survey. <br /> <br />The responses were entered into the survey platform and evaluated using Magellan's <br />established data analysis techniques. No answer weighting or bias tools were applied to <br />the data, and statistically significant differences between response categories are <br />highlighted and discussed where relevant in the needs assessment narrative. <br /> <br />The survey was designed to understand the current broadband environment, existing <br />residential & business needs and future opportunities. Responses are summarized in <br />this section, which provide insight into opportunities for fiber infrastructure to better serve <br />the City’s business community. <br /> <br />Residential Survey and Needs Assessment <br /> <br />Responses to the residential survey were evenly distributed among the three San <br />Leandro zip code areas, with between 33 and 34 percent coming from each56. The <br />average family size of respondents was 2.8 per household. This is slightly less than the <br />2.95 per household in California.57 <br />The percentage of households with broadband in San Leandro is high, with 91% <br />subscribing to broadband service. Where access is available for San Leandro <br />households, the adoption of the internet and use of internet-enabled devices is strong. In <br />comparison, approximately 80% to 84% of all households in California have broadband <br />service58. This and other survey responses to follow indicate that internet has become <br /> <br />54 The high household response rate lends to a high statistical relevancy of data. With approximately 32,000 households in San Leandro, the 830 <br />completed residential survey responses yield a 95% confidence level with a ±3.36% margin of error, exceeding industry research standards of <br />95% confidence level and a ±5% margin of error. <br />55 With approximately 8,600 businesses in the City the total responses yield a statistically relevant 95% confidence level with a ±12.72% margin <br />of error. <br />56 Appendix D contains detailed graphs and maps from the residential survey results. <br />57 2012-2016, U.S. Census data <br />58 (U.S. Census / Digital Divide)