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Figure 52, Business Sunley Results Service Disruption Issues <br />QAS III low 1110 urny I Ipeir 11I 1:::)o You ExpeirIieirice Ilruteirruet <br />rDtall dsinjptioni (oine daDir irrrnore per moint.11h) 2% <br />Moderate dkirulpfloin, Q'1.4 III Iper month) <br />I dIIsirulpflain, fless CII -.1. 111 per irnonith) <br />0% 5% 1.0%, 1.5% 20% 25%, 30% 35% 40% 45%, <br />Of the businesses responding, 74% indicated some level of satisfaction with their overall <br />internet service, with 36% indicating they were very to completely satisfied. <br />Figure S.S. Business Sunley Results Over Satisfcxti011 With Service <br />30% <br />QW. <br />20% <br />Q.19 OveiI Saflsfacfloin <br />aw <br />1.5% 13% 14% <br />11% <br />5%, <br />2% <br />0% <br />Coirnplet6ly Very Sornewhat SaUsfi: ed Sairinew hat Very CornpIIeWy <br />sat sfi: ed sat hied saUsfied cfissadsfied cfissaUsfied Wssaflsfied <br />Perform ance/speed and price/value received slightly less favorable ratings, with 68% and <br />69% respectively — indicating some level of satisfaction. <br />1001 Pal e <br />City of Son Leandro, CA <br />Fiber Master Plan <br />