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Figure 54, Business Sunley Results Satisfaction Factors <br />Q.19 fl f u 'un. I 'iY""f 'IY°Ilrnn llrli ; ' ' II leed aiind Pince/Value <br />'5% <br />16% <br />: 101% <br />9,, <br />21,% 21% 21.% <br />ori <br />5% <br />4% <br />15% �% <br />14% <br />Piss NJ <br />1.1% 12% <br />.1.0% <br />ySomewhat <br />4,.R1�.ps�l��l�p'��41'�''l.A''.. i4ss '.I��I�'YI��I'k:,".'d! <br />u.Rel'�ria�tl'�W.�f,„hfi4ed'. <br />Flitolr..:e/Vallu,u,e <br />5% <br />504k <br />019'. <br />,very <br />Coirr1lnplet�IIy' <br />oirn�:lh <br />lat a�isfi <br />satllsf�le',.:I'. <br />„� <br />saI�.II's�fied!. saUsfilIledl''. <br />IOIIOY Irerfoirim"maincw=/Speed <br />21, % <br />I <br />16% <br />14% <br />5% <br />4% <br />Piss NJ <br />Very <br />Conrnllp�pll!etell <br />ySomewhat <br />4,.R1�.ps�l��l�p'��41'�''l.A''.. i4ss '.I��I�'YI��I'k:,".'d! <br />u.Rel'�ria�tl'�W.�f,„hfi4ed'. <br />Flitolr..:e/Vallu,u,e <br />Approximately 81% of business had some level of satisfaction with the reliability of <br />internet services, and 65% had some level of satisfaction with technical support and <br />customer service. <br />Figure 5, Business Samnley Results S tiSfaCtaurar With Reliability and Tech Support <br />(1.3. ' a'U factloirv: IFlefl lbiillky and ilbch ' uIIPpo'Ir°t/S 'Irvke <br />40% <br />35% 34% <br />2'5°% 244 <br />2094.20% <br />20% <br />14%15% 15% 15% <br />Cry % I <br />m or nplamrm0y Vary Soirnewhma'a Satisfied Srrinrnawhmat 'wyary? a"anirrcmplletelly <br />satisfied saUsFirma satisfied dissaHsff ed dissatisfied dssaffified <br />1111111 Relliabill iit:y 1111111 ll eeJi Siapport'& Service <br />Other comments related to the significant impacts of internet service disruption to <br />businesses or organizations over the past year included: <br />101 1 P <br />City of San Leandro, CA <br />Fiber Master Plan <br />