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"AT&T disrupted internet service; switched providers to Comcast 3 months ago" "Had to work in a coffee shop when connection was down" "Had to have Comcast come in 18-20 times over the course of 2 years due to major interruption issues and their prices continue to rise; I need a secure network" "Router issue — problem with IP address, replaced and new one provided" "Slow speeds" "Someone hacked IP addresses and we had to get a new set; it said we were located in Iran and caused a lot of issues" "Was a couple days without internet because the building is old and a new neighbor moved in; when their internet was connected a couple of our lines went down. " "We had 2 outages last year— one of which lasted several hours, perhaps even a day; PAXIO was very proactive in resolving it and promised to upgrade infrastructure to prevent such events in the future" "We run entirely on internet for our payments, etc.; if it goes out, it's a big deal" With just 25% of responding businesses indicating all internet needs have been met, there appears to be a high potential for businesses upgrading their internet service in the future. Reasons for not yet pursuing these upgrades were given as follows in Figure 54. Figure 56, Business Sunley Results Reasons for Not Upgrading Service Q.21 To the (Extent You warnt to Upgrade Your I13usurness Internet Service, Why IHave You Not Upgraded? 2% m All internetrsets& met Better services not available From oth.eir providers m Lackof rnecessairy technical skills 11111 Price/costs 1111111 Urf..'..'.%0.d Irk;, Mother providers IIT the area 11111 Other (please explain) City of San Leandro, CA Fiber Master Plan 102 1 P � r 9I ul��llllllllll "AT&T disrupted internet service; switched providers to Comcast 3 months ago" "Had to work in a coffee shop when connection was down" "Had to have Comcast come in 18-20 times over the course of 2 years due to major interruption issues and their prices continue to rise; I need a secure network" "Router issue — problem with IP address, replaced and new one provided" "Slow speeds" "Someone hacked IP addresses and we had to get a new set; it said we were located in Iran and caused a lot of issues" "Was a couple days without internet because the building is old and a new neighbor moved in; when their internet was connected a couple of our lines went down. " "We had 2 outages last year— one of which lasted several hours, perhaps even a day; PAXIO was very proactive in resolving it and promised to upgrade infrastructure to prevent such events in the future" "We run entirely on internet for our payments, etc.; if it goes out, it's a big deal" With just 25% of responding businesses indicating all internet needs have been met, there appears to be a high potential for businesses upgrading their internet service in the future. Reasons for not yet pursuing these upgrades were given as follows in Figure 54. Figure 56, Business Sunley Results Reasons for Not Upgrading Service Q.21 To the (Extent You warnt to Upgrade Your I13usurness Internet Service, Why IHave You Not Upgraded? 2% m All internetrsets& met Better services not available From oth.eir providers m Lackof rnecessairy technical skills 11111 Price/costs 1111111 Urf..'..'.%0.d Irk;, Mother providers IIT the area 11111 Other (please explain) City of San Leandro, CA Fiber Master Plan 102 1 P