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Figure 38, Residential l Sunley Results Ilse of Public Wli-Fi (.'.1,.2.1. Does Anyone lin YO LU' II'"iOLOseh id Use the City's lFir Piubk wiiN, II'...iibirairy oir Sen oir Cent it Q"oir pu teirs? I'll Ye!� ooi No ooi Not Suaire/Poss,,lbly In general, the City's internet service at the various locations is marginal with the residential segment. • 4 lilbi airy 56% rate as good or excellent and 44% rate as average to poor. • 4 lilbhair CoIln[,'),Lrteir�� 51% rate as good or excellent, and 49% rate as average to poor. • Sellil oir Ce rteir�� 45% rate as good or excellent, and 55% rate as average to poor. • Cornrn Lfllrlul Ce rteir�� 45% rate as good or excellent, and 55% rate as average to poor. • I�r.rllullur'��u IL°'li� 38% rate as good or excellent, and 62% rate as average to poor. Although the focus of this Report is on connecting businesses and anchor institutions in an incremental fashion, these results provide strong evidence that eventual expansion of San Leandro's network to include residential services throughout the City is supported. For the purposes of the current needs and capabilities of the City, this report focuses on addressing issues of digital inclusion at this point in time; further evaluation is required to better understand how a residential offering might function in San Leandro. DIGITAL INCLUSION Through discussions with San Leandro Management Staff and City Councilmembers, it was clear that there is a strong desire to support underserved community members through programs and services that help close the digital divide, homework gap, and remove the language barrier to communications. Collectively, such programs address a concept called "Digital Inclusion." Digital Inclusion is defined as the "ability of individuals and groups to access and use information and communication technologies (ICTs). Digital inclusion encompasses not 891 Pal City of San Leandro, CA Fiber Master Plan