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Excessive use of the modem will drain the battery pack faster than normal <br />communications. Support for sensors and adding time to the meter for mobile apps will <br />draw more power and shorten the overall life of the battery pack (or at least require <br />battery swaps periodically for manual recharge - where sunlight is scarce). Through <br />normal use, we fully expect a 5 year battery life. <br />Security/MaintenanceComply <br />a) Coins passing through the meter shall be deposited directly into secured containers in <br />a separate vault area. <br />b) The coin vault areas shall not be accessible from the maintenance compartment. <br />c) Meters shall be resistant to vandalism and other attacks to remove or disable coin <br />from the coin cans. <br />d) Meters shall have high security locks for all meter doors. Include a description of the <br />locks provided. Electronic locks are preferred with online programmable access <br />parameters including restrictions for maintenance, collections, days of week and hours of <br />day. Describe the manual override process in case of failure or electronic lock <br />malfunction. <br />Electronic locks are optional. MacKay supports the use of Medeco high security locks <br />including Medeco electronic locks. <br />Warranty/Vendor Support <br />a) Proposer shall describe their system warranty and extended warranty options on all <br />hardware and software effective from the date of installation. <br />b) Proposer shall describe technical support services, including 24/7-day customer <br />support help desk availability (including holidays), on-line help features, transaction <br />assistance, on-site support and technical support, during and beyond the installation and <br />warranty periods. Proposer shall describe who is responsible for supporting the meter <br />including any and all subcontractors. <br />c) The customer support help desk shall have the ability to collect and/or provide <br />detailed information to the City via the hotline and/or via log in to the back-office <br />software, including: <br />i. Verify, log and dispatch reports of meter malfunctions in real time with online <br />tracking <br />d) Proposer shall provide the City with toll free telephonenumbers enabling them to <br />reach Proposer’s staff during normal business hours. <br />e) The system must be capable of providing remote off-site diagnosis and support via <br />wireless access. The system must be capable of remote software upgrades via wireless <br />access. <br />Training Comply <br /> <br />