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a) Proposer shall provide a proposed training outline with their response. <br />b) Vendor shall provide all training at a location to be determined by the City or its <br />designee. <br />c) Vendor shall cover all travel costs. <br />d) Proposer shall describe how upgrades to the MMS or other systems will be <br />distributed, communicated, and implemented (e.g., training of appropriate staff) during <br />the term of the contract. <br />e) Vendor shall supply and keep current hard and digital copies of all operating, training, <br />repair and user’s manuals, which includes detailed instructions for system usage. <br />Reporting/Maintenance Tracking/EnforcementComply <br />a) The MMS must provide secure, web-based back office reporting, including real time <br />exception reporting for equipment downtime and data transmission issues. <br />b) The MMS shall provide maintenance tracking with automated technical ticket <br />generation. <br />c) Identify existing integrated vendors with the MMS, including but not limited to mobile <br />payment and enforcement infrastructure vendors. <br />MacKay currently supports: for mobile payment - Passport, Pay by Phone, Parkmobile, <br />Honk. For Enforcement - Passport, Gtechna, Genetec. For Sensors - <br />d) Describe how access to real-time information regarding customer-generated reports <br />of meter problems, and meter-generated warnings and alarms is available to support <br />staff, including maintenance technicians. <br />Alerts are immediately sent to Sentinel MMS where they are emailed to the maintenance <br />staff who can access the details from Sentinel or Sentinel Mobile. <br />e) The MMS shall provide a smartphone application to update, reassign and close out <br />maintenance tickets. <br />f) The MMS shall have the capability to track maintenance issues, completion of <br />maintenance tasks and reports on meter uptime. <br />g) The MMS shall provide scheduling capabilities for both preventive and non-recurring <br />maintenance. <br />h) The MMS shall provide a maintenance dispatch interface for the scheduling, recording <br />and reporting of error/problem corrections. <br />i) The MMS shall provide an online mapping module for parking spaces and meters to <br />identify maintenance and enforcement areas/zones. The MMS shall provide real-time <br />verification of parking spaces payment status for enforcement purposes. <br /> <br />