8B Consent Calendar 2018 1015 - Laserfiche WebLink

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Selection/ContractDate of signed agreement/PO Preparation of order details and signoffApprox. 7 –14 days after contract signing Delivery of product –68 mkBeacons completeApprox. 4 –6 weeks from receipt of order details with housings and polesfor full delivery, training and installation TRAININGPROGRAM MacKay will manufacture the mkBeacon™ meters, ship the product to the City, install the meters and train the City staff on operating and maintaining the meters. MacKay will also train the City staff on using the Sentinel™ Meter Management System to monitor the mkBeacon™ meters and the revenue generated by those meters. Training will focus on the specific characteristics of the products, their capabilities, and user interface with the system. The training sessions can be divided into small groups of technicians/staff according to their respective tasks. Groups can be formed for collection, maintenance/repair and system reporting and management. Training shall be such that each trainee learns by significant ‘hands on’ experience under the guidance of an experienced trainer, assigned by MacKay to carry out an agreed list of first line fault corrections, maintenance and other operations. The delivered training programs will enhance the capabilities of the operations and maintenance functions. All training will be supported by a variety of printed training materials, as well as a complete set of technical manuals. In addition, customer service or sales support staff can arrange Webex (internet/phone meetings) to further provide on-line training sessions/support. As training will take place during the installation of the meters with City staff present, all normal customer and owner functionswill be fully tested and operational by the end of the training session. This final testing will be witnessed by the City staff. MAINTENANCE For this submission, it is understood that City technicians will provide regular maintenance for purchased products. Since all of the equipment is made primarily of modular components, we believe the City will find that the maintenance requirements to keep it operational are minimal and easily managed with appropriate and thorough training of City staff by MacKay together with a few spare meters and spare parts inventory maintained by the City. MacKay will provide all the required operation and maintenance manuals necessary to operate and maintain the product and software. Carrying out the prescribed maintenance procedures therein, and as instructed from time to time by MacKay in writing, is necessary to ensure that the warranty on all products and software purchased from MacKay is not void. Proposed Training Schedule