Agmt 2019 CSA MV Transport for Flex Shuttle Services #3483

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B. ELIGIBILITY REQUIREMENTS The Flex Shuttle is intended for seniors and persons with disabilities. The CITY will determine eligibility criteria and assess applications. All registrants will be issued a membership card for presentation to shuttle bus drivers upon boarding. The CONTRACTOR will be responsible for the verification of all riders to ensure membership. Flex Shuttle Eligibility: • San Leandro Resident – Must live within the incorporated City limits. (CITY will determine eligibility) • 60 years old or older, or 18 years or older and East Bay Paratransit Certified Non -registrant Companion: • Eligible passengers will be able to travel with a non -registrant companion to assist with parcels and act as a Personal Care Attendants (PCA) if the registrant feels one is required. All companions must be identified at the time of ridership. C. CURRENT OPERATIONAL STATISTICS Number of Registered Program Participants • Approximately 250 Registered Riders Service Area • Flex Shuttle: City of San Leandro (Incorporated City Limits) Service Days • 5 days per week, Monday through Friday • Approximately 13 holiday (non -service) days per year • Service on holidays is coordinated with CONTRACTOR in advance • Actual days of operation could change based on demand Hours of Operation • Shuttle Bus: 9:00 a.m. to 5:00 p.m. • Service will be provided during the hours listed above without a break in service for lunch or employee breaks Approximate Billable Hours (Based on Grant & 2017-18 Service) • Flex Shuttle Bus 4000 Productivity – Average Number of Rides/Hour It is the goal of the program to maintain or increase the current high level of productivity for the Flex Shuttle Service. Non -Professional Services Agreement between January 1, 2019 City of San Leandro and MV Transportation, Inc.—Exhibit A Page 2 of 14