Agmt 2019 CSA MV Transport for Flex Shuttle Services #3483

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Flex Shuttle Service: Current = 2 rides/hour, Goal = 5+ rides/hour Number and Type of Vehicles • Shuttle Buses: (2) lift -equipped, 22 ambulatory passengers, 7 wheelchairs • Approximately 4% of the trips are for non-ambulatory passengers where a lift - equipped vehicle is needed. FY 2017-18 Estimates: • Shuttle Bus Passenger Total: 1,260/month (turnstile) Note: The City's paratransit service was modified in FY 2013-14. Shuttle operating hours were extended by two hours per day. The continuation of these extended hours are contingent upon funding received. D. ADJUSTMENTS TO SERVICE The CITY and the CONTRACTOR may develop other service components or make adjustments to the service as needs are identified and as resources allow. The CITY expects to work closely with the CONTRACTOR on such modifications in order to provide efficient and responsive service. No operational changes that affect trip -scheduling, hours of operation, response time or any other characteristic of the service can be made by the CONTRACTOR without the prior written approval of the CITY. IMPORTANT: Flex is an evolving service and the CONTRACTOR must be flexible and willing to problem solve to modify the service to meet demand and maximize ridership. E. SERVICE STANDARDS Service Productivity The CONTRACTOR is responsible for the quality and efficiency of the Flex Shuttle. The CONTRACTOR must provide services in a manner that will maximize productivity and customer service while minimizing expense to the CITY. Service productivity will be measured as the number of passenger boardings per revenue hour. Service Productivity – Passenger Trips Per Hour Flex Shuttle Service 5 On Time Performance Flex Shuttle Bus Non -Professional Services Agreement between January 1, 2019 City of San Leandro and MV Transportation, Inc.—Exhibit A Page 3 of 14