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4.3.5. The Customer shall cause the Authorized Employee to review the Violations Data <br />and to determine whether a citation shall be issued with respect to each Potential <br />Violation captured within such Violation Data, and transmit each such <br />determination in the form of an Electronic Signature to Redflex using the software <br />or other applications or procedures provided by Redflex on the Redflex System for <br />such purpose, and REDFLEX HEREBY ACKNOWLEDGES AND AGREES <br />THAT THE DECISION TO ISSUE A CITATION SHALL BE THE SOLE, <br />UNILATERAL AND EXCLUSIVE DECISION OF THE AUTHORIZED <br />EMPLOYEE AND SHALL BE MADE IN SUCH AUTHORIZED EMPLOYEE'S <br />SOLE DISCRETION (A "CITATION DECISION "), AND IN NO EVENT SHALL <br />REDFLEX HAVE THE ABILITY OR AUTHORIZATION TO MAKE A <br />CITATION DECISION. <br />4.3.6. With respect to each Authorized Violation, Redflex shall print and mail a Citation <br />within five (5) days after Redflex's receipt of such authorization; provided, <br />however, during the Warning Period, warning violation notices shall be issued in <br />respect of all Authorized Violations; <br />4.3.7. Redflex shall provide a toll -free telephone number for the purposes of answering <br />citizen inquiries <br />4.3.8. Redflex shall permit the Authorized Employee to generate reports using the <br />Redflex Standard Report System. <br />4.3.9. Upon Redflex's receipt of a written request from the Customer and in addition to <br />the Standard Reports, Redflex shall provide, without cost to the Customer, reports <br />regarding the processing and issuance of Citations, the maintenance and downtime <br />records of the Designated Intersection Approaches and the functionality of the <br />Redflex System with respect thereto to the Customer in such format and for such <br />periods as mutually agreed upon. <br />4.3.10. Redflex shall provide, at no cost to Customer, expert court testimony for use by <br />Customer in prosecuting Violations not to exceed a total of 12 appearances per year. <br />Court appearances shall be performed by Redflex California employees only. <br />Should Customer request expert court testimony from Redflex Traffic Systems <br />Arizona offices such experts shall be provided to the Customer on a cost <br />reimbursement basis only, which shall include reasonable travel expenses to appear <br />at the venue for court testimony. <br />4.3.11. Such request must be made in writing with no less than fourteen (14) calendar day <br />notification prior to court proceeding, when feasible and allowable. Otherwise, any <br />request for testimony made in a reasonable manner and amount of time must be <br />honored by Redflex. Customer will be provided with a local expert at no cost for up <br />to 12 court appearances per year; however, <br />4.3.12. During the three (3) month period following the Installation Date, Redflex shall <br />provide such training to Customer personnel as shall be reasonably necessary in <br />order to allow such personnel to act as expert witnesses on behalf of the Customer <br />with respect to the Program. <br />4.4. Records Retention: Redflex shall retain confidential information to include photographic <br />evidence and data associated with the Program for a period of up to six (6) months from <br />the date of the violation or until final disposition of the citation, whichever date is later, <br />and destroy the violations date thereafter in a manner that will preserve the <br />confidentiality of any person included in the violations date. <br />4.5. PROSECUTION AND COLLECTION: COMPENSATION. The Customer shall <br />diligently prosecute Citations and the collection of all Fines in respect thereof, and <br />Redflex shall have the right to receive, and the Customer shall be obligated to pay, the <br />compensation set forth on Exhibit D attached hereto. <br />6