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E MERGENCY M EDICAL S ERVICES F IRST R ESPONDER A DVANCED L IFE S UPPORT A GREEMENT (7 /1/201 9 ) <br />Page 11 of 24 <br />100 calls per month) shall be evaluated when the City has responded to 100 calls. Once <br />the 100-call level is exceeded, the number of calls to achieve the 100 call threshold will <br />start over in the next month. <br />b. Calculating FRALS response times: <br /> Performance will be calculated based on combining the Priority 1, Priority 2 and <br />Priority 3 levels of responses. <br /> If Response Time performance drops below 90% for any response time Category in <br />any calendar month, City shall develop and implement a performance improvement <br />plan. Should response time performance drop below 90% for a second month within <br />the subsequent 11-month period, City shall submit for approval with its monthly <br />performance report a performance improvement plan acceptable to the EMS <br />Director and shall implement that plan. The performance improvement plan shall <br />identify each problem that led to the delayed response(s) and the step(s) to be <br />implemented to correct each deficiency. A third month of failure to meet the 90% <br />response time performance requirement within any 12 month period shall require <br />the City’s authorized signatory to this Agreement to provide prompt written <br />assurances of performance and a corresponding plan acceptable to the EMS Director <br />to correct the deficiencies in City’s performance within ten (10) days of notice from <br />County EMS. City’s failure to provide such written assurances within the required <br />time and/or diligently commence and perform in accordance with the written plan <br />will result in the EMS Director notifying the City Manager/City Administrator. <br />c. If FRALS calls are not categorized at the City’s dispatch center, performance will be <br />measured as if all calls are within the Priority 1 Category. <br />13.2 Failure to Respond – Notification shall be made to the County for a failure by the City to <br />provide FRALS to a location within the Primary Service Area where a response has been <br />requested by the dispatch center. If the County becomes aware of a possible failure to <br />respond prior to the City, the County shall notify the City. Each incident shall be reviewed by <br />a panel of three, including the EMS Director or their designee and two Fire Chiefs selected <br />by the Alameda County Fire Chiefs Association who are not involved in the incident. After <br />review, the panel shall provide recommendations to the involved City which shall not be <br />unreasonably rejected. <br />669