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Customer Care Resources The Granicus Help Center provides online access to our Knowledge Base with index search capabilities and includes video tutorials, how-to and best practice guides, frequently asked questions, and detailed product guides. The Help Center is located at https://help.granicus.com and will be made available to staff and end-users. The Help Center includes the following features: • Knowledge Base: Search articles about Granicus products and services. Direct link: http://help.granicus.com. • Online Training: Regular live and on -demand resources to learn more about your Granicus solutions. Direct Link: • https•//help_granicus.com/GranicusUniversily • Customer Care Resource Center: Find product -specific downloads, manuals, reference guides, and release notes to make your work easier. Direct link: • https://help.granicus.com/Sup[:)ort • Granicus Blog: Provides a community for our clients to share ideas and get the latest tools, tips, and strategies to achieve success with Granicus. Direct link: http://blog.granicus.com. On-going Training Granicus provides on-going Customer Care as we build a lasting relationship with your team. Through our Customer Service Portal, we provide many resources designed to help you become an expert Granicus user. Product Upgrades As a true hosted service, all updates are done automatically with no local intervention or software needed. As a result, all users will always experience the most current version of the system without dependency on updates or manual effort. This eliminates any possibility of "out-of-date" software typically associated with local application installation. Finally our 98.5% client retention rating attest to the strength of Granicus' reliability and customer care service.