Laserfiche WebLink
6.5 Milestone 5: Scope of Work Complete <br />Final acceptance will be based on successful testing and implementation of the system, defined as: <br />1. Integration tested (with ability to provide evidence of testing upon Client's request) <br />2. End-to-end configuration and functionally tested <br />6.5.1 Documentation <br />Granicus will provide documentation to support the software. Any software tools or utilities that are desirable to tune, <br />test, maintain, or support the software shall be specified by Granicus. <br />Documentation will include but is not limited to: <br />1 . Technical administration <br />2. Software configuration <br />3. Interface(s) <br />4. Technical architecture diagram <br />5. Data flow diagram <br />6. Application administrator guide <br />7. End user day-to-day operation guide <br />8. Quick Reference Guides byjob function <br />6.5.2 Close -Out Process <br />1. Close out invoicing <br />2. Finalize and deliver remaining documentation, recorded trainings, etc. <br />3. Granicus will provide a plan to Client for post -implementation support and maintenance. After Milestone 4: <br />Training, Client will be introduced to assigned Client Success Manager (CSM) who will serve as the primary <br />contact for any issues Client encounters or questions remaining in the first 30 days of solution usage. CSM will <br />educate Client on how best to engage with and access the Granicus Customer Support Team. After the initial <br />30 -day period with the dedicated CSM, the Customer Support Team will be responsible for assisting Client with <br />any issues. <br />