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���mmwnC�pALsemvoCss <br />Parking Equipment Maintenance <br />SP* vvOu|d develop and adhere to the recommended preventative maintenance SCh8dU|e to <br />ensure that the equipment functions properly and the City and its users get maximum use out of <br />the equipment. <br />Keeping parking equipment operable is 98s8nU8| to the integrity of the program to not only <br />enSUhOQ proper revenues are received, but also to maintain high |ev8|S Of customer marv|C8. <br />Because we perform these S8rviQBS in numerous municipalities 8[OUnd the COuntry, we have <br />solid procedures that are accepted 8sindustry standards. They are @Sfollows: <br />= <br />Preventive maintenance program for parking equipment, defined bvthe OEM <br />� <br />All equipment iScleaned, graffiti removed and batteries replaced <br />+ <br />Ample spare parts and supplies ininventory tUensure quick replacement <br />� <br />Equipment repairs responded to within 2vvO[king hours ofreceipt <br />� <br />Equipment repair log maintained in system <br />All SP+ hourly field personnel must be in company <br />supplied uDif0nno at all Um8S vvhi|S on duty. The 8Xarnp|e <br />here is consistent with other municipal locations we <br />manage. We will work with the City that is consistent with <br />program goals. One thing to note is that we try to design a <br />uniform that is visible and approachable for visitors to <br />Fremont. This helps set the proper tone with the patrons <br />that our staff isfriendly and welcoming, <br />SP* Municipal Sen/ices t88nn members will remain highly involved throughout the transition, <br />implementation and ongoing VpeodiODS Our |OCa| baannS benefit greatly from the expertise Of <br />our municipal experts. Furthermore, the SP+ Municipal Services team has the ability to <br />introduce relevant best practices from other communities throughout the country. The first year <br />Of operation and major pnJg[@nn initiatives would result in increased communication from our <br />most applicable Subject Matter Experts (SME). This will ensure the City is receiving the highest <br />level of attention possible to move 3 project forward. (}ur client communication 8xp8CtetiODS can <br />be SUnnOl@[ized iOthe following table: <br />Senior Manager <br />Regional Manager <br />Senior Vice President <br />p.ge1u <br />Parking Enforcement S RFP NO. 57401 Printed on 100114, post-consuinei fiber rocycled pa0erIiIIIIIIIIIP <br />