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�o,muwncMALssRvoceS <br />�� <br />� <br />Self -audit <br />� <br />Regional office audits <br />� <br />Unannounced audit department audits <br />� <br />Contract compliance audits <br />Data Analysis <br />SP* will gather and analyze data from the equipment in order to make recommendations to the <br />City about operational changes that will ensure that program goals are achieved and the parking <br />program remains financially SUgt8in@N8. <br />-| |vmzrascmn*mnt trqsd ftw s6eoetf tome [____ <br />|= il- W �m0 W �0 8 <br />K is important we COOndin@t8 and establish with the City early Vn 088Sur@b|8 Key Performance <br />Indicators (KP|S) S0 that the parking program can be managed to meet the City's OUtuOnnee. By <br />taking this Step. SP+ is demonstrating to the City of San Leandro we are 8 true partner, as Our <br />actions and r8COnnnnendahOnS will be foCuS8d. striking the balance between Sen/ice and <br />performance -vvhiCh will serve as the cornerstone to our established KP|S. SP+ will establish a <br />set ofKP|Sthat measure revenue and expense pedb[nnanC8, enforcement related @[tiviLy, and <br />response times [Ocustomer service related issues. <br />Page 14 MM <br />120%01 <br />2011 <br />215, <br />|= il- W �m0 W �0 8 <br />K is important we COOndin@t8 and establish with the City early Vn 088Sur@b|8 Key Performance <br />Indicators (KP|S) S0 that the parking program can be managed to meet the City's OUtuOnnee. By <br />taking this Step. SP+ is demonstrating to the City of San Leandro we are 8 true partner, as Our <br />actions and r8COnnnnendahOnS will be foCuS8d. striking the balance between Sen/ice and <br />performance -vvhiCh will serve as the cornerstone to our established KP|S. SP+ will establish a <br />set ofKP|Sthat measure revenue and expense pedb[nnanC8, enforcement related @[tiviLy, and <br />response times [Ocustomer service related issues. <br />Page 14 MM <br />120%01 <br />2011 <br />|= il- W �m0 W �0 8 <br />K is important we COOndin@t8 and establish with the City early Vn 088Sur@b|8 Key Performance <br />Indicators (KP|S) S0 that the parking program can be managed to meet the City's OUtuOnnee. By <br />taking this Step. SP+ is demonstrating to the City of San Leandro we are 8 true partner, as Our <br />actions and r8COnnnnendahOnS will be foCuS8d. striking the balance between Sen/ice and <br />performance -vvhiCh will serve as the cornerstone to our established KP|S. SP+ will establish a <br />set ofKP|Sthat measure revenue and expense pedb[nnanC8, enforcement related @[tiviLy, and <br />response times [Ocustomer service related issues. <br />Page 14 MM <br />