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MuwfCMAL SEmvCss <br />` 4W <br />Though monitored priv8tek/. SP* is prepared LO provide the public an inside look at how vve are <br />performing On SBD Le8ndn}'8 behalf. The final determination will be made through c0Ove[SEkiOn <br />with City DffiCi@|S. however. The fOUOvViDg is a sample of what could be included as KP|S guiding <br />our work inSan Leandro: <br />Customer Service <br />� <br />Customer complaints <br />� <br />Customer compliments <br />+ Surveys can be distributed via ennoi|. vvebeit8. social media and other nl8thDdS <br />Staffing Plan <br />� <br />Our plan i8tOhave one supervisor onsite Monday through Friday, will beable available <br />tothe City and assist PID Bsneeded <br />2 Part time employees that will assist the supervisor to assure all areas are covered <br />+ /\ bookkeeper from the Stockton regional office for any data entry needed <br />� <br />A Senior manager who currently oversees a few enforcement city accounts to provide <br />monthly training and assure operation running and all needs are met. <br />� <br />Regional [UBOag8[ vvhOnn will be available Monthly to meet with the Chv. assure GU <br />projects are cO0p|eted On abrne|y manner and continue to pn}pOSe. suggest ideas to <br />improve operation. <br />Employee <br />Monday <br />Tuesday <br />WednesdaL--i�������� <br />Supervisor <br />r:xnam-*wn <br />7:30om-4pm <br />7:30am-4pm 7:30am-4pm 7:30om-4pm - 40 <br />Part Time <br />9:30mm-6pm <br />9:30am'6pm <br />e:30om-6pm - ' an <br />��miar. <br />Page 15 <br />Parking Enforcement Service - RFP NO. 574O1 <br />